Key Requirements
* You will hold full working rights for Spain and reside in the destination or be willing to secure your own accommodation.
* Airport Team Leaders have a flexible approach to operations. Working hours vary each month, including early starts, late finishes, split shifts, and weekends.
* The role requires being on call to support with disruptions and ensuring team members deliver outstanding customer service.
About the Role
As an Airport Team Leader at Jordan-Martorell-SL, you will lead a team of Airport Customer Helpers, responsible for delivering exceptional customer experiences during airport journeys.
* Reporting to the Destination Manager, you will work closely with internal and external stakeholders to ensure team performance and customer satisfaction.
* Responsibilities include planning daily airport operations, managing flight disruptions, creating monthly rosters, hosting meetings, and analyzing customer feedback.
Schedule: Full-time, fixed-discontinuous contract
Description:
Jordan-Martorell-SL is seeking an experienced leader to join our Management Team. As an Airport Team Leader, you will play a vital part in shaping the airport experience for our customers. With a passion for delivering exceptional customer service, you will lead a team of Airport Customer Helpers, ensuring they provide industry-leading experiences throughout the airport journey.
Your key responsibilities will include:
* Collaborating with internal and external stakeholders to ensure seamless airport operations
* Managing team performance and customer escalations using in-house digital systems
* Creating and issuing monthly rosters in line with Service Level Agreements (SLAs)
* Hosting regular meetings with team members and providing training and development opportunities
We are looking for a motivated and organized individual who can work effectively in a fast-paced environment. If you have a positive attitude, excellent communication skills, and a passion for delivering exceptional customer experiences, we encourage you to apply.
About Us:
Jordan-Martorell-SL is a leading organization in the tourism industry, committed to providing exceptional customer experiences. Our award-winning Management Team is dedicated to creating memories for our customers during their well-deserved holidays.