Your Role
1. Sourcing serviced apartments for our clients
2. Taking enquiries via phone and email
3. Making reservations for clients
4. Accurately logging enquiries on the system
5. Negotiating rates to meet clients requirements
6. Building solid business relationships with clients and property partners
7. Adhering to agreed service level agreements and deadlines
8. Helping to find new clients though business development
9. Responsible for ensuring the highest levels of customer service are delivered at all times
10. Attending property viewings to gain a better knowledge of the apartments
11. Providing support to the rest of your team
12. Accurate record keeping
13. Monitoring payments from clients
14. Highlighting and assisting your manager with any complaints or issues quickly and professionally
Experience
15. Outstanding customer service
16. Administration skills
17. Fluency in Spanish & English (essential)
18. Knowledge of Portuguese (highly desirable)
19. Travel/hospitality or relocation knowledge (desirable but not essential)
20. Property sales/letting knowledge (desirable)
Skills
21. Great communication skills with an engaging personality
22. Excellent verbal & written English & Spanish
23. Organised with attention to detail
24. Positive, can-do attitude
25. Good numeracy skills
Who we are
We are the world’s leading provider of corporate serviced apartments. Working directly with over 2, property operators, we provide our clients and customers with the largest collection of serviced apartments in the world with over, apartments in 1, cities. We pride ourselves on the personal and friendly service we deliver which sets us apart from the competition and ensures our clients return to us time after time.As a company we operate across offices in London, Lancaster, Madrid, Denver, Singapore and Hyderabad and place great value on each member of our team, referred to affectionately as our ‘SilverDoorians’. We make sure our people are rewarded for their hard work and look forward to coming to work each day.BenefitsOur offices are primed to engender a team atmosphere, with breakout spaces provided for you to enjoy time with your colleagues, In addition to a fantastic work environment, you can look forward to a vibrant social scene outside the workplace with events, parties and activities held year round for everyone to enjoy.Other benefits that you will receive working for us are:
26. Competitive salary
27. A paid day off to celebrate your birthday
28. Long service holidays
29. Employee referral bonus
30. Annual employee recognition awards
31. Holiday purchase scheme