Fraud Governance Manager
Country: Spain
Based in our Boadilla del Monte office.
Role Overview
As a Fraud Governance Manager, you will be responsible for ensuring that the whole Fraud unit distributed across all geographies works as one team, under a common model, structure and timely reporting, and with proper alignment with business objectives and group strategy.
Responsibilities
* Develop and maintain a structured governance process, anticipating, facilitating and coordinating the preparation of the agenda and contents for internal & group governance committees and forums, ensuring quality of contents, proper level validation and on‑time documentation delivery.
* Provide adequate response to external requirements and support in organization‑related initiatives including updated Global HC, updated Fraud organisational chart and distribution list for communications.
* Define the formal end‑to‑end strategic process and execute deliverables that will shape the strategic process and delivery of on‑demand strategic outputs to support operational teams.
* Report to General Head of Fraud.
Experience
* Excellent communication skills in English, written and spoken.
* High level administrative, management and negotiating skills, and capacity to build effective relationships with a wide range of stakeholders in a complex partnership environment.
* Exceptional hands‑on management style and ability to address and resolve issues efficiently and deliver results.
* Flexibility and ability to work both independently and collaboratively.
* Superior relationship management, excellent organisational skills, ability to multi‑task and attention to detail.
* Excellent judgment and rigorous analytical skills.
Education
* University degree in Computer Engineering, Information Systems, Business, Administration or related field or relevant experience.
Skills & Knowledge
* Governance to assist in preparation and organisation of committees in relation to Fraud management, in liaison with relevant global teams.
* Manages production and data quality reporting.
* Ability to work and reach satisfactory agreements and find practical solutions for Fraud with all its stakeholders in different geographies and roles.
* Good knowledge of internal and external fraud risk management, cyber security, IT concepts.
* Ability to work effectively across cultures and geographies.
Additional Information
Our team members come from very different types of companies, including banks, tech companies, trade companies, start‑ups and consulting firms. We believe in the power of diversity in backgrounds, nationality, gender and more.
Idiomas
* Spanish
EEO Statement
Santander is proud of being an organisation where there are equal opportunities regardless of gender identity, culture and disability. Our mission is to contribute to help more people and business prosper.
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