The Technical Support Specialist (TSS) provides primary high-quality post-sales technical and scientific support for IdyllaTM instruments and assays, supporting customers and distributors in the effective and reliable use of the system. He/She gives trainings & demonstrations to end-users He/She provides efficient versatile customer support including remote as well as on-site installations, email and phone inquiries, application support, workflow analysis, planning and troubleshooting.
The Technical Support Specialist supports the execution of general marketing & sales actions in the designated Territory and proposes local marketing & sales actions where needed.
¿Instrument installations, upgrades and system maintenance;
Ensure that end-users in the region have access to application support as needed through email, phone, and on-site visits;
Conducts end-user trainings;
Participate in product launches in the region by providing training to distributors and end-users;
A Master's degree in a scientific orientation or equivalent through experience and/or training;
~ Experience in working within the diagnostics or medical device industry is preferred;
~Self-starter, Experience in working independently with little direct supervision;
~ Documented experience with delivering technical and/or scientific training;
~ Applied knowledge of MS Office (Excel, PowerPoint, Word, Outlook);
~ Applied knowledge of CRM, preferably Salesforce;
~ Excellent English communication skills, both verbal and written;
~ Spanish and Portuguese.
You will have freedom to shape your work and shape your job where you deem it necessary: we value your input.