WHO WE AREKonecta is a leading innovative integral service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries.Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable businessmodel.These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.MISSION OF THE ROLEWe are seeking an experienced Floor Manager with a bilingual level in English and French to join our team in Konecta BarcelonaRESPONSIBILITIESTeam Management:Supervise and motivate a large team of 10 supervisors, fostering a positive and productive workplace culture.Service Quality:Ensure performance targets are consistently met while maintaining excellent service quality. Provide continuous performance updates to clients.Performance Monitoring:Analyze key performance indicators (KPIs) and monitor team results, applying innovative strategies to drive continuous improvement.Training & Development:Support the professional growth of team members through ongoing coaching and development.Workflow & Request Management:Ensure optimal distribution of tasks and client requests, guaranteeing seamless daily operations.Cross-Functional Communication:Maintain regular communication with other team leaders and upper management to ensure alignment on objectives, and deliver clear, consistent direction to all team members.Problem-Solving:Act as a go-to person and reference for the entire team when challenges arise.Compli