We are seeking an experienced Account Manager with a strong background in software outsourcing or technology consulting. The ideal candidate will have a minimum of 5+ years in account management or client success roles.ResponsibilitiesRelationship Management :
Build and maintain trust with C-level and stakeholder contacts;
expand relationships within client organizations;
conduct regular QBRs, roadmap reviews, and satisfaction checks to ensure high satisfaction levels.Growth & Revenue :
Identify and close upsell / cross-sell opportunities;
extend our presence within client departments;
forecast and meet revenue and margin targets.Delivery Alignment :
Monitor project status, risks, and KPIs;
collaborate with Project / Program Managers to translate delivery insights into commercial actions;
support delivery teams to meet business goals.Commercial Governance :
Negotiate MSAs, SOWs, and change orders;
manage invoicing, collections, and gross-margin health.Account Planning & Reporting :
Maintain account plans, opportunity pipelines, and revenue forecasts;
provide status updates to leadership.Voice of the Customer :
Incorporate client feedback into product and service improvements.Client Strategy & Business Consultancy :
Act as a strategic advisor;
facilitate workshops;
contribute to digital transformation initiatives with clients.At least 5+ years in account management or client success roles within software outsourcing or technology consulting.Solid understanding of SDLC, delivery metrics, and outsourcing commercial models such as T&M, managed teams, and fixed scope.Practical experience in contract negotiations and P&L ownership.Deep knowledge of the pre-sales process for enterprise clients.Excellent communication skills, including executive-level presentations, status reports, and negotiations.Ability to interpret delivery and business dashboards, identify trends, and translate insights into commercial actions.Understanding of financial metrics and business case modeling.Preferred Skills2+ years managing enterprise-scale accounts.Knowledge of the travel technology ecosystem.Additional language skills beyond fluent English.RequirementsRelevant experience in account management, business development, pre-sales, up-sales, and familiarity with the travel industry.J-18808-Ljbffr
#J-18808-Ljbffr