The In-Store Operations Manager works close to the Store Manager to support the Store operations and contributes to run properly all back of house activities. Together with the Store Manager is responsible for IT Systems management, all facilities management, stock availability and inventory running. Also oversees all security, logistics and after-sales.
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Ensure proper store operations according to guidelines
Operate the Retail Pro Management system, in all areas relating to stock transfer, stock arrivals and payments
Manage and maintain the store facility, including cleaning, repair, and replacement of damaged fixtures, furniture, registers, and other related items
Oversee maintenance on all lightings and electrical systems as required
Serve as direct liaison between all sub-contractors and vendors to verify work standards and conditions of the store
Control store expenses ensuring their correct records
Ensure proper procedures are being met about cash, credit card and check processing
Control Petty cash in accordance with company policy and procedure
Manage, facilitate, and ensure completion of all inventories and cycle counts
Collaborate with and support Legal department in all areas of risk, physical security, store cash controls, inventory management, inter-store communication, and audits
Ensure proper order xhfqzwm on packaging material, stationary, CRM materials etc
Maintain depth and accurate records of repairs (After Sales Service follow up)
New joiners training on back-office procedure, including POS, schedules etc
At least 7 years of experience in Fashion/Luxury retail back of house and 3 years of experience in a managerial role
Bachelor's or master's degree is preferred
Administration and financial skills
Fluent English and Spanish