Application Support Engineer (Salesforce)Perfil buscado (Hombre/Mujer)As an Application Support Engineer, you will be responsible for:Managing escalated incidents from Level 1 that require deep Salesforce expertise (Apex, Flows, integrations, permissions, data model, automation conflicts).Providing technical solutions and workarounds that balance business needs with Salesforce best practices.Collaborating closely with developers, Salesforce admins, managed service providers, and external vendors on complex issues.Ensuring system integrity, including security, performance, and data quality.Documenting recurring issues, resolutions, and patterns to reduce incident reoccurrence and improve support efficiency.Acting as a Salesforce subject matter expert, supporting and mentoring Level 1 engineers when required.Participating in a global support model, including potential on call and out of hours support as needed.Join a global Salesforce CRM platform.Permanent role based in Barcelona.Proven experience in application support, ideally supporting enterprise level Salesforce platforms.Salesforce Administrator certification (minimum) and knowledge of SOQL.Experience working in ITIL aligned environments (incident, problem, change, and knowledge management).Fluency in English, with strong written and verbal communication skills.Experience working with external vendors and global, distributed teams.Knowledge of the broader Salesforce ecosystem (Sales, Service, Marketing Cloud, MuleSoft) is a plus.Our client is a global organisation that has delivered a major business transformation through the implementation of a single, integrated Salesforce CRM platform. The company operates in multiple regions and is committed to continuous improvement, data driven decision making, and delivering high quality digital solutions that support the business worldwide.Permanent contract in a strategically important global role.Exposure to a large scale, evolving Salesforce ecosystem.Continuous professional development and learning opportunities. Salesforce, Apex, ITIL