**Why join the** **Logistics and Supply Chain**d**epartment?**
At Hager Group, Logistic´s & Supply Chain teams drive forward-thinking solutions to manage material flows and optimize distribution and customer processes. Our mission is to ensure fast and reliable product delivery, build a competitive supply infrastructure, and exceed customer expectations at every stage.
As a valued member of our team, you will contribute to the end-to-end management of our supply chain—from sourcing to final delivery. You will collaborate with dedicated professionals who are committed to improving efficiency, strengthening resilience, and fostering a safe, high-performance working environment.
You will take pride in implementing innovative solutions that reduce our environmental impact and promote sustainable practices across our operations. Together, we are shaping the electrical world of tomorrow—join us and be part of that change.
We are looking for a **Customer Service Manager** for a **permanent position**in **La Roca del Vallès**. Your mission will be to provide excellent customer service and promote this culture throughout the organization. The goal is to ensure efficient and profitable operation of the department, increasing customer satisfaction, loyalty, and retention, and meeting their expectations.
**Responsibilities**
- Enhance the overall customer service experience to foster customer satisfaction and drive organic growth
- Take full ownership of customer issues, ensuring timely and effective resolution
- Define a clear service mission and implement strategies aligned with business goals
- Develop and continuously improve customer service processes, policies, and standards
- Maintain accurate records of customer interactions, service issues, and resolutions
- Analyze performance data and generate detailed reports to inform business decisions
- Mentor and support customer service team members, fostering a positive, high-performance environmentStay current with industry trends and implement best practices for continuous improvement
- Optimize the use of resources and tools to meet service quality and performance targets
- Manage and adhere to the approved departmental budget
- Ensure a structured and efficient workflow based on business priorities
**Requirements & Qualifications**
- Proven experience in a customer service leadership role or a related field
- Strong background in delivering exceptional customer support
- Demonstrated ability to lead and manage teams using effective management techniques
- Excellent command of English, both spoken and written
- Proficient with customer service tools, CRM software, databases, and SAP
- Outstanding communication and interpersonal skills with a customer-first mindset
- Strong analytical, problem-solving, and multitasking capabilities
- Bachelor’s degree in Business Administration or a related discipline
**What we offer**
- A personalized integration program designed to ease your first days in the company
- Learning and growth opportunities through the renowned Hi University of Hager Group
- Internal career opportunities, with more than 25% of our roles filled through internal mobility
- 24/7 accident coverage
- Subsidized cafeteria; enjoy hot meals with a two-course menu and dessert for only €2.76
**What are the recruitment stages?**
- Once your CV has been selected, you will be contacted by a recruiter for an initial phone exchange.
- You will be invited for a first interview with the hiring manager & the recruiter
- A second Interview will be then organized with the N+2 & the HR manager