What We’re Looking For
Technical Support Representative – Assist customers with troubleshooting and resolving technical issues across phone, chat, and email channels.
Key Responsibilities
* Provide first‑level technical support via phone, chat, or email.
* Troubleshoot hardware, software, and connectivity issues.
* Guide customers through step‑by‑step solutions.
* Document all technical issues and resolutions in the system.
* Escalate unresolved issues to higher‑level support teams.
* Stay updated on product knowledge and technical procedures.
* Maintain high customer satisfaction through effective communication.
Qualifications
* Must be 18 years or older.
* High school diploma or GED required.
* Fluent in English and Spanish.
* Basic understanding of computer systems and troubleshooting.
* Strong analytical and problem‑solving skills.
* Excellent communication and customer service abilities.
* Previous tech support or IT helpdesk experience is a plus.
Additional Requirements
* Must be authorized to work in the country where the job is based.
* Willing to submit to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on investigation results.
* Willing to submit to drug screening. Job offers are contingent on drug screening results (does not apply in Canada).
Benefits and Compensation
* Health (HMO) coverage for the employee and dependents.
* Dental coverage.
* Free meal during training.
* Career growth and learning opportunities.
* Allowances for rice, clothing, laundry, and meals.
* Performance and loyalty bonuses.
* Frequent workplace disinfection and fogging.
* Opportunities for growth and promotion.
* Employee shuttle services.
* Company retreats and off‑site events.
* In‑office rewards, raffles, recognition gifts, and treats.
Equal Opportunity Employment
MCI embraces differences and believes diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. MCI’s commitment includes recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. MCI will not tolerate discrimination or harassment based on any protected characteristic. MCI complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations for qualified applicants and employees with disabilities.
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