About Methinks Discover the future of healthcare with Methinks AI, a pioneering deep-learning company based in Barcelona, just steps from the sea. We are transforming stroke assessment through AI, helping doctors make faster and more accurate decisions when every second matters. At Methinks, we start with a real clinical need. Our work has a direct impact on patients' lives, and our culture reflects that: collaborative, curious, and driven by meaning.
Job Purpose We are looking for a proactive, highly organized Customer Success Specialist to serve as the primary link between our customers and our product. You'll guide healthcare teams from first contact through full adoption, ensuring they get real value from our technology, and that their feedback shapes what we build next. This is a hands-on role in a fast-paced startup. You'll wear many hats, work closely with clinicians, and see the direct impact of your work on patient care.
Duties and responsibilities Own the customer journey: lead onboarding of new accounts, including product setup, training sessions, and ongoing education for clinical staff. This will include on-site hospital visits. Report to VP of Customer Success Be the trusted point of contact: build strong relationships with your accounts, proactively monitor adoption, and ensure smooth day-to-day communication.
Champion the voice of the customer: systematically collect user feedback and collaborate with the product team to translate clinical needs into product improvements.
Build scalable resources: support creating and maintaining training materials, user guides, FAQs, and documentation that help customers succeed independently.
Track and drive adoption: support defining and monitoring key success metrics (usage rates, time-to-value, satisfaction scores) and take action when accounts need attention.
Support sales and contracting: participate during pre-sales conversations by providing product demos and answering clinical and workflow questions. Assist in preparing proposals, contracts, and business development opportunities. Opportunity to travel and attend stroke conferences.
Competences A relevant degree or masters (e.g., biomedical sciences, health sciences, biomedical engineering or a related field). A genuine interest in healthcare and AI, and comfort communicating with physicians and clinical teams. Strong organizational skills with the ability to juggle multiple accounts and priorities without dropping the ball.
High attention to detail. Fluency in English and Spanish.
Other
European languages are a bonus. Desirable skills Experience in AI, healthtech, medtech, or neuroscience environments.
Experience in customer facing roles. Familiarity with customer success tools (e.g., CRM platforms, product analytics, or ticketing systems). Previous experience in a startup or scale-up setting.