PbWe are looking for a Commercial Tech Operations Manager /b to join an binternational project in the FMCG sector. /b /ppbr/ppAt bAgap2 /b, you’ll be part of a bglobal Commercial Tech Services team /b supporting and optimizing bdigital solutions for Sales and Marketing teams worldwide. /b /ppbr/ppIn this role, you’ll act as the bbridge between business and technology /b, ensuring bservice quality /b, bvendor coordination /b, bincident management /b, and bcontinuous improvement. /b /ppYou’ll work mainly with bSalesforce-based solutions /b, as well as other platforms such as bSAP Commerce Cloud. /b /ppbr/ppbResponsibilities: /b /pulliOversee bdaily service operations /b (incidents, maintenance, problems). /liliManage bsmall projects /b, governance tasks, and service improvements. /liliCoordinate with binternal and external partners /b to ensure smooth delivery. /liliHandle bescalations /b and proactively prevent recurring issues. /liliSupport bglobal tech teams /b and blocal business users /b. /liliIdentify opportunities for bprocess optimization /b. /li /ulpbr/ppbRequirements: /b /pullibFluent English (C1–C2) /b. /lilib5+ years of experience /b in similar IT or business support roles. /liliHands-on with bSalesforce /b (delivery, support, or project experience). /liliUsed to bcomplex, multinational environments /b. /liliStrong in bsupport management, vendor coordination, and stakeholder communication /b. /li /ulpbr/ppbNice to have: /b /pullibITIL /b or bSalesforce Administrator /b certification. /liliExperience with bCloud /b or bFMCG /b environments. /li /ulpbr/ppbWhat working with us will offer you: /b /pulliThe chance to take part in challenging projects within a dynamic environment. /liliA stable position with a clear career development plan. /liliA permanent contract from day one. /liliRemote position, with occasional on-site meetings in Barcelona. /liliFlexible compensation and meal vouchers, among other benefits. /li /ulpbr/ppIf you're interested in this opportunity and would like to know more, feel free to apply so we can get in touch, share all the details, and answer any questions you may have. /ppbr/ppbAgap2 is an equal opportunity employer. /bWe are committed to evaluating all applications based on skills, experience, and achievements. We encourage everyone to apply — all candidates will be treated fairly regardless of race, nationality, gender, age, disability, sexual orientation, gender identity, or any other characteristic. /p