OverviewRetail Operations Support 40h / w (m / f / x)HUGO BOSS Benelux B.V. CIA Madrid Spain Full-time P4HUGO BOSS is currently looking for a Retail Operations Support full time for the Operations department in HUGO BOSS.Location: Madrid, Spain.
The position is temporary and may be considered for future opportunities.
You will be part of an international team of retail operators based in Western Hub EMEA, with exposure to global projects.Responsibilities
Your main goal will be the support of Retail Operations activities in Spain and Portugal.
Be the main day-to-day point of contact between stores and head office.
Identify issues or improvement areas and coordinate solutions with stakeholders.
Grant and update sales system information; check and support regular store orders (packaging, gifts, cards, stock, supplies, and others).
Create, modify and validate access codes at the store software level.
Ensure the quality and consistency of communication between the headquarters and stores (newsletter, sales guidelines, sales calendar, communication packages, and others).
Coordinate weekly and monthly sales meetings between the Retail team and other departments.
Manage relationships with suppliers and partners.
Analyze and review current business practices to ensure stores effectively use systems, standards, and processes and meet business needs.
Implement new procedures and guidelines based on company requests; create, supervise and train retail teams in operational procedures.
Implement and actively manage an omnichannel strategy in the market.
Progress and follow-up of various projects; act as contact person for selected pilot projects and facilitate their implementation and learning for the team.
Coordinate project meetings for openings, closings, and renovations of points of sale; organize and lead conferences, seminars and team events.
Monitor and analyze direct customer feedback; update and create reports to track performance indicators (KPIs).
Update and track team budgets; support Retail Directors for ad-hoc requests (reports, analysis, presentations, and other tasks).
Track and calculate team bonuses in the store.
Profile / Qualifications
University degree or bachelor degree in marketing, communication, or similar; master's degree valued.
Previous experience in operations, retail, sales, or similar roles.
Analytical, organized thinking, attention to detail; good knowledge of business and its expectations.
Strong communication skills (written and oral); ability to communicate in Spanish and English (C1 Advanced in English).
Knowledge of a third language (Portuguese) valued.
Proficiency in Microsoft 365 (Word, Excel, PowerPoint).
Enthusiastic, confident, motivated; proactive with initiative; ability to manage multiple requests and priorities.
Benefits
Annual salary; Performance bonus.
Clothing benefits; DKV health insurance (1 year in the company).
About the CompanyWe are a general company with a diverse, inclusive culture and a commitment to equal employment opportunity.
We believe an equitable work environment helps unleash your full potential.Please contact Javier Jimenez Bolonio (Human Resources) for more information.
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📌 Retail Operations Support 40H / W (M / F / X)
🏢 Menswear & Womenswear
📍 Madrid