Institut Marquès is part of a leading European group in reproductive medicine.
Our goal is to provide each patient with personalized treatment based on scientific excellence, technological innovation, and a caring, human-centered approach.
To expand our team, we are looking for an Operations Director with solid experience in clinical leadership, management, and clinic operations for our Barcelona clinic.
Key Responsibilities:
1. Clinic Leadership & Management
· Lead all aspects of clinic operations, ensuring alignment with regional goals and standards.
· Foster a culture of excellence, empathy, and accountability across all departments.
· Serve as the primary point of contact for the clinic's leadership team, including:
· Medical Director
· Laboratory Director
· Nurse Manager / Team Leader
· Patient Experience Manager / Team Leader
· Experienced in managing transitions (e.g., acquisitions, rebranding).
· Skilled in managing cross-functional teams and aligning diverse stakeholders (local teams, central functions).
· Drive a results-oriented culture, setting clear goals and holding teams accountable for achieving clinical, operational, and financial target.
2. Patient & Employee Experience
· Champion a patient-first culture, ensuring every patient receives compassionate, timely, and high-quality care.
· Promote a positive, inclusive, and high-performing work environment.
· Address and resolve patient or staff concerns promptly and effectively.
3. Operational Excellence
· Oversee daily clinic operations, including scheduling, resource planning, and service delivery.
· Ensure compliance with clinical, laboratory, and regulatory standards.
· Monitor and improve key performance indicators such as patient conversion, time to treatment, and satisfaction scores.
· Comfortable using dashboards and KPIs to inform decisions.
4. Growth & Performance
· Drive clinic growth through operational efficiency, local marketing support, and community engagement.
· Collaborate with the Regional General Manager and central teams to implement strategic initiatives.
· Support financial performance through effective cost management and revenue optimization.
· Ability to translate company strategy into clinic-level action plans.
· Understands key drivers of profitability and growth (e.g., margin management, treatment mix, etc.).
Key Performance Indicators (KPIs):
· Patient satisfaction and Net Promoter Score (NPS)
· Employee engagement and retention
· Clinical capacity and productivity
· IC conversion – right mix and volumes
· Conversion rates and time to treatment
· Clinic revenue and growth targets and EBITDA
· Operational efficiency and compliance metrics
Qualifications & Experience:
· Proven experience in healthcare operations or clinic management, ideally in fertility or specialty care.
· Strong leadership and team-building skills.
· Excellent communication and problem-solving abilities.
· Ability to manage multiple priorities in a fast-paced, patient-focused environment.
· Bachelor's degree required; healthcare or business-related field preferred.
· Commercially savvy, with experience in revenue growth, business development, or managing P&L
Incentives:
· Performance-based incentives tied to patient experience, clinic outcomes, and growth.