SD Worx Customer Support Role
SD Worx is a leading European provider of Payroll & HR services with a global reach. Our goal is to bring people solutions to life and turn HR into a value source for our clients and their employees.
Our solutions cover the entire employee journey, from salary payment to attracting, rewarding, and developing talent.
Key Responsibilities:
* Provide first-line support to customers' employees, managers, and super users via email, phone, and ticketing systems.
* Support employee salary inquiries, ensuring compliance with Norwegian payroll laws.
* Help employees understand their salary specifications and other payroll-related questions.
* Manage and distribute requests through our ticket management system.
* Resolve or escalate cases efficiently while providing prompt feedback to customers.
* Administer user access permissions and handle internal communications.
* Maintain up-to-date customer account knowledge and contribute to team efficiency.
* Participate in process improvements and team development initiatives.
* Support streamlining consultant support processes.
Your Qualifications:
* Native Norwegian speaker with at least B2 level of English; knowledge of other Nordic languages is a plus.
* 1-2 years of customer service experience, preferably handling sensitive payroll or financial data.
* Understanding of Norwegian work culture and payroll practices, with ability to adapt solutions locally.
* Excellent communication skills in all required languages, both written and spoken.
* Detail-oriented, responsible, and committed to delivering excellent customer service.
* Proficient in Microsoft Office and experienced with payroll or service management tools like ServiceNow or MyServicePoint.
* Proactive, adaptable, and eager to take initiative.
* Strong relationship-building skills with internal and external stakeholders.
* Open to change and thriving in a dynamic environment.
* Positive, solution-oriented mindset with resilience and a sense of humor.
About SD Worx:
* We value diversity in the workplace and welcome applications from qualified talent regardless of origin, nationality, gender, ethnicity, religion, age, disability, sexual orientation, or life stage.
* We offer comprehensive training and development programs, flexible working schedules, and a range of benefits including private medical insurance, vacation days, and learning opportunities.
* We are a global organization with offices in Europe and Mauritius, and we are committed to bringing people solutions to life and turning HR into a value source for our clients and their employees.