From Adecco, we are collaborating with an international technology company specialized in software and payment solutions for the Hospitality industry across Europe.
They are currently expanding their Customer Success team and are looking for several Customer Success Managers with Sweedish/Nordic to join their international division in Madrid.
About the roleAs a Customer Success Manager, you will be responsible for managing and growing existing client accounts within the Hospitality sector, ensuring high customer satisfaction and identifying opportunities for cross-selling additional services and solutions.
Main responsibilities
Build and maintain strong relationships with existing clients
Ensure customer satisfaction and long-term client retention
Identify cross-selling and upselling opportunities
Manage client accounts and support business growth
Collaborate with internal teams to deliver the best customer experience
Monitor/a KPIs and account performance
Manage hospitality/software customer accounts and support long-term growth
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Requisitos
Fluent/Native level of Swedish / Nordic languages
Good level of English
Previous experience in Hospitality is highly valued
Backgrounds such as: Front desk hotel operations, Customer support, Consulting, Account management
Strong communication and relationship-building skills
Customer-oriented mindset and proactive attitude
Organized profile with ability to manage multiple accounts
¿Qué ofrecemos?
Salary around 35K EUR base salary + 10% bonus + commission
International and multicultural team environment
Career growth opportunities within a growing tech company
Hybrid and flexible model initially
Working hours: Monday to Friday from 9:00 to 18:00
Location: Madrid, Spain
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