About MCI
MCI is one of the fastest-growing tech‑enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e‑commerce, and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
Position Overview
We are seeking a highly organized, well established, and detail‑oriented Executive Assistant to join our team. As an Executive Assistant, you will perform a variety of high‑level administrative tasks and support our company’s senior‑level managers. Responsibilities include managing calendars, making travel arrangements, preparing expense reports, and providing comprehensive administrative support. The ideal candidate should act without guidance, demonstrate great time management skills, and contribute to the efficiency of our business by providing personalized and timely support to executive members.
Responsibilities
* Managing a complicated and busy schedule
* Performing planning, logistics and operations work
* Provide comprehensive administrative support
* Coordinate individual and group travel
* Handle confidential and sensitive information with appropriate judgement and discretion
* Providing administrative support in a variety of capacities including data entry, assisting with the completion of assigned projects, event/meeting planning, filing, mail handling and processing of letters/correspondence
* Organize meetings, summits from start to finish
* Phone call screening, correspondence and document preparation, bill payment, record keeping
* Various errands as needed
* Create and maintain personal action items, to‑do list, and follow up and follow through pro‑actively maintaining and providing status updates
* Be comfortable with Chief of Staff level duties and/or Project Management
* Be comfortable with procurement and/or logistics level duties
Qualifications
All positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated and dedicated.
* Proven experience as an Executive Assistant or Personal Assistant (within a BPO preferred)
* Excellent command of English
* Has excellent judgement handling confidential information with discretion
* Knowledge of office management systems and procedures
* Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
* Excellent time management skills and the ability to prioritize work
* Attention to detail and problem‑solving skills
* Excellent written and verbal communication skills
* Strong organizational skills with the ability to multi‑task
* Have a wired, high‑speed internet connection (Download speed of 20Mbps+)
Conditions of Employment
* Must be authorized to work in the country where the job is based
* Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results
* Must be willing to submit to drug screening. Job offers are contingent on drug screening results
Compensation & Benefits
* HMO Coverage plus a dependent – Rank & File: ₱100,000 coverage; Supervisors/Managers: ₱120,000 coverage
* Dental Coverage – In‑house dental assistance worth ₱5,000, giving you easier access to quality care
* Free meal during training
* Career growth and learning opportunities
* Allowances for rice, clothing, laundry and meals
* Performance and loyalty bonuses
* Frequent disinfection, fogging of workplace
* Opportunities for growth and promotion
* Employee shuttle services
* Company retreats and off‑site events
* Sharpen your social skills while meeting awesome people and making new friends
* Plus, more in‑office rewards, raffles, recognition gifts, and treats
Physical Requirements
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
Reasonable Accommodation
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
Diversity and Equality
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal‑opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
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