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We are looking for a Problem Management Expert to be part of our Nestlé Nespresso Digital and Tech Team.
Position Snapshot
Type of Contract: Permanent.
Type of work: Hybrid.
Work Language: Fluent Business English.
The Role
As a Problem Management Expert, you will play a Critical Role in ensuring the stability and performance of Nespresso's Systems Landscape. You will oversee the Problem Management Lifecycle, focusing on Data Technologies and AI with a primary focus on performance-related issues. Your goal is to eradicate performance bottlenecks, ensure business continuity, and drive continuous improvement within the Digital Tech organization. In this role, you will focus on understanding the practical application of database technologies and the critical importance of performance optimization in evolving business environments. You will work closely with Operations, Products, Markets, and Business Functions, focusing on investigation and crisis management rather than technical hands-on involvement. You will also provide leadership in crisis management and lead investigations into performance-related issues to maintain high system stability, especially during critical situations and large-scale promotional events .
In This Role, You Will:
* Drive Investigations : Lead investigations and root cause analysis of performance issues related to databases and systems.
* Define Strategies : Develop problem resolution strategies for performance improvements, including coordination of fixes related to databases.
* Promote Improvement : Foster a culture of continuous performance improvement within Nespresso's Digital Tech, focusing on database optimization and related technologies.
* Manage Critical Situations : Address critical incidents and instabilities effectively, especially related to database performance .
* Support Events : Lead preparation activities for large promotional events, ensuring system stability and performance are optimized.
What We’re Looking For:
* Education : Bachelor’s or Master’s degree in IT or equivalent work experience.
* Experience : 8-10 years of experience in performance investigation, root cause analysis, and crisis management .
* Leadership : Proven ability to lead and mentor teams in complex, high-pressure environments, with a strong ability to communicate effectively and a proactive learning attitude. Willingness to evolve into a leadership role.
* Stress Management : Ability to manage stress effectively, especially in crisis situations .
* Business Orientation : A flexible and business-oriented mindset to address and resolve challenges.
* Availability for on-call service.
Extra Skills That Set You Apart:
Familiar with Crisis Management and handling critical situations related to database performance.
Experience in Data technologies and Database Performance Tuning and scalability.
ITIL and Project Management Certification.
Knowledge of Agile and DevOps principles.
We offer you:
We offer more than just a job. We put people first and inspire you to become the best version of yourself.
Great benefits including a competitive salary and a comprehensive social benefits package. We have one of the most competitive pension plans on the market, as well as flexible remuneration with tax advantages: health insurance, restaurant card, mobility plan, etc.
Personal and professional growth through ongoing training and constant career opportunities, reflecting our conviction that people are our most important asset.
Hybrid working environment with flexible working schemes. Our state-of-the-art campus is dog-friendly and equipped with a medical center, canteen, and areas to co-create, network, and relax!
Recreation activities such as yoga, Zumba, etc., and a wide range of volunteering activities.
The Hiring Process:
Your Application: Submit your application and Talent Acquisition will review it (ensure your CV is in English as the hiring team is international).
Interviews: Engage in three stages of interviews (Talent Acquisition, Hiring Manager, and Stakeholder Interview).
Feedback: After interviews, we provide feedback to all candidates.
Job Offer: Successful candidates will receive a formal offer.
Onboarding: Prepare your onboarding journey and welcome you on your first day at Nespresso!
About Nespresso
The Nespresso story began with a simple but revolutionary idea: enable anyone to create the perfect cup of espresso coffee.
Since 1986, Nespresso has redefined and revolutionized the way millions of people enjoy their coffee.
We are a company committed to climate change and aim to achieve carbon neutrality as soon as possible and net-zero GHG emissions by 2050 at the latest.
In 2019, we created the digital hub in Barcelona to offer the best customer experience and innovation to B2C and B2B channels.
We encourage diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief, and disability.
People are at the heart of our success – all 14,000 of them. We actively cultivate diversity, inclusion, and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us grow and thrive together.
Step outside your comfort zone; share your ideas, way of thinking, and working to make a difference to the world, every single day. You own a piece of the action – make it count.
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