Airport representative - alicante

As a valued member of our Jet2holidays Airport team, you’ll play a key role in creating a memorable and welcoming process for our customers as they arrive and depart the airport. You will work as one team with our internal & external suppliers whilst taking responsibility for resolving customer queries or problems using our in‑house digital systems.

We’re proud to provide our valued colleagues with a comprehensive range of benefits, including:

• Excellent Salary
• Local Employment Contract
• Fully paid training and IT equipment provided
• Monthly 1‑to‑1 meetings with your Team Leader
• Career growth across Jet2.com & Jet2holidays
• 23 days holiday entitlement per year
• Weekly time off
• Monthly rosters shared in advance
• Exclusive discounts on Jet2.com flights and Jet2holidays hotels
• Recommend a Friend bonus scheme

This position is offered as a temporary substitute contract to cover the absence of a colleague. The contract’s end date cannot be confirmed at this time, as it will depend on the return of the employee being replaced.

As an Airport Representative, you’ll report directly to the Airport Team Leader or Destination Manager and work closely with internal and external partners to deliver VIP industry leading customer service. You’ll be at the heart of creating memories for our customers.

• Create Memories – Greet every customer with a warm welcome and make their journey memorable from the very start.
• Take Responsibility – Be a point of contact during flight disruptions, emergencies and customer escalations, ensuring every situation is handled with care and working together as one team to meet on‑time performance and customer satisfaction requirements.
• Be Present – Represent Jet2holidays in the arrivals hall and departures terminal, guiding and assisting customers throughout their airport experience.
• Work as One Team – Work closely with transfers providers, support the operation inside the terminal and outside in the coach park to ensure a VIP customer experience.

• Right to Work Documents – You must already hold full right to work documents for Spain.
• Travel & Accommodation – You will already be living in the destination and need to be able to get to the airport at any time – day or night.
• Flexibility – Your roster will be 4 weeks in advance and may include early starts, late finishes, split shifts & weekend working. Extended periods of standing and working outdoors, especially during summer months, will be required.
• Skills & Experience – Customer service experience is a plus, but not essential. You must be solution orientated, friendly & positive, confident and comfortable using digital systems on a tablet device.

Once your application has been reviewed by our Talent Acquisition Team, you'll be invited to complete a short video interview. If successful, you will then progress to an in‑person interview with our Jet2holidays Destination Management team.