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Business Analyst / Project Manager (Pharmaceutical sector), Tarragona
Client:
Location:
Tarragona, Spain
Job Category:
Other
EU work permit required:
Yes
Job Reference:
2685096004499275776324611
Job Views:
1
Posted:
23.07.2025
Expiry Date:
06.09.2025
Job Description:
Omega CRM Consulting is looking for a Business Analyst / Project Manager to collaborate with a top 15 global pharmaceutical company.
Responsibilities:
* Optimize service operations processes and supporting systems to reduce workload, enhance reporting/forecasting transparency, and track SLAs.
* Manage project scope, timelines, and communications as a project manager.
* Work with service owners, product owners, and delivery teams to gather requirements and ensure project objectives are met as a business analyst.
* Manage operational tasks for the Service Ops Platforms.
* Support daily operations of the Service Ops Platforms.
* Assist in onboarding and training for Production Partners.
Experience:
* Experience in Project Management and Business Analysis roles within the IT sector.
* Knowledge of service operations processes, including global, customer-centric scenarios, process mapping, and requirements gathering.
* Experience with service operation tools such as JIRA and ServiceNow.
* Experience working in SCRUM environments.
* Strong analytical and problem-solving skills.
* Experience with LMS platforms is a plus.
What We Offer:
* Permanent contract.
* Flexible schedule to balance professional and personal life.
* Training and certifications from main partners.
* Home office options.
* Flexible benefits (public transport tickets, meal vouchers, etc.).
* Health insurance.
* Our commitment to social responsibility through Omega in Action.
About Us:
We are a global digital company focused on accelerating business experiences through technology and data, offering 360 solutions for business transformation across various fields including Retail, Life Sciences, Manufacturing, Education, Non-Profit, and NGOs. As a top Salesforce partner in Europe, our team of over 530 professionals from 24 nationalities is dedicated to innovation, knowledge, and customer success. We value talent, flexibility, commitment, and innovation, fostering a collaborative and supportive culture.
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