Swedish Customer Support Representative Barcelona, Spain
Job Openings: Swedish Customer Support Representative in Barcelona, Spain
About the Job
Position: Customer Support Representative
Location: Barcelona, Spain (On-site)
Employment Type: Full-time
Join our vibrant and supportive team in Barcelona! As a Customer Support Representative, you'll be the go-to person for helping customers resolve issues, provide excellent service, and ensure a smooth experience for all.
Key Responsibilities
1. Respond to customer inquiries via phone, email, or chat, delivering quick and efficient resolutions.
2. Maintain up-to-date knowledge of products and services to assist customers accurately.
3. Escalate any complex issues to the senior team, ensuring high-quality service.
4. Record interactions in the system and meet the agreed service level agreements (SLA).
5. Collaborate with your team on special projects when needed.
6. Provide coverage for team members during absences and work with different teams when required.
7. Take ownership of issues, ensuring complete resolution or escalation when necessary.
Requirements
1. Native/Fluent in Swedish (both written and spoken) + English proficiency (B2 level).
2. 1+ year of customer service experience.
3. Automotive industry knowledge or experience with electric vehicles is a plus.
4. Strong IT skills with experience in Windows, MS Office, and internet configuration.
5. Excellent communication skills and the ability to handle customer inquiries effectively.
What We Offer
1. Competitive salary based on experience, with a salary increase after the 7th month.
2. Work-life balance: Monday to Friday, 08:00 AM - 05:00 PM schedule.
3. 23 days of paid annual leave.
4. A dynamic, creative, and friendly team environment.
5. Guidance and tools to help you reach your full potential.
Ready to make an impact? Apply now and join a supportive, positive work culture in beautiful Barcelona!
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