ITC Infotech is a leading integral technology services and solutions provider, led by Business and Technology Consulting.
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ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses.
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The company provides technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.
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The Infrastructure Field IT Engineer is responsible for providing on-site technical support, maintaining IT infrastructure, and ensuring the reliability of hardware, software, and network systems across assigned locations.
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This role involves hands-on troubleshooting, proactive maintenance, and coordination with central IT teams to uphold service levels and business continuity.
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Provide on-site support for desktops, laptops, printers, network devices, and other IT equipment.
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Install, configure, and maintain hardware and software systems.
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Perform routine checks, patching, and updates on servers and network components.
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Support LAN/WAN infrastructure, including switches, routers, and wireless access points.
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Maintain accurate documentation of assets, incidents, and service requests.
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Ensure compliance with IT policies, security standards, and data protection protocols.
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Participate in infrastructure upgrade projects and site rollouts.
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Escalate unresolved issues to higher-level support or specialized teams.
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Bachelor's degree in Computer Science, Information Technology, or related field.
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~3–5 years of experience in IT infrastructure or field support roles.
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~ Strong knowledge of Windows OS, Active Directory, networking fundamentals, and endpoint security.
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~ ServiceNow) and remote support tools.
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~ Certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Fundamentals are a plus.
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~ Excellent problem-solving, communication, and customer service skills.
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~ Aptitude: You have an innate capacity to transition from project to project without skipping a beat.
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Communication: You have excellent written and verbal communication skills for coordination across projects and teams.