Position Overview
MCI is a fast‑growing tech‑enabled business services company. We are looking for Call Center Representatives to support inbound and outbound customer service and sales initiatives. In this role you will respond to customer inquiries, provide support, and promote products and services across a range of projects, including government programs and well‑known brands.
Key Responsibilities
- Handle inbound and outbound calls with professionalism and courtesy
- Resolve customer issues efficiently, aiming for first‑call resolution
- Research and retrieve information across systems to support customer needs
- Accurately document customer interactions and process claims
- Guide customers through options to find the best solutions
- Use training and resources to answer questions while adhering to scripts and policies
- Maintain confidentiality and handle sensitive information appropriately
- Escalate complex issues to the appropriate team members when necessary
- Participate in training sessions and stay current on updates and procedures
- Follow attendance and scheduling requirements consistently
Candidate Qualifications
- Minimum age of 18
- High school diploma or equivalent
- Strong written and verbal communication skills
- Typing speed of at least 20 words per minute
- Basic proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Familiarity with Windows operating systems
- Dependable and punctual with excellent time management
- Problem‑solving and conflict resolution skills
- Customer‑focused mindset with empathy and patience
- Ability to multitask and work independently
- Team‑oriented with a collaborative spirit
- Comfortable in a dynamic, fast‑paced environment
Conditions of Employment
- Must be authorized to work in the country where the job is based
- Must be willing to submit a Level II background and/or security investigation with a fingerprint—offers contingent on results
- Must be willing to submit to drug screening—offers contingent on results
Compensation and Benefits
Compensation is based on experience and includes a variety of benefits and incentives.
- Health insurance: HMO coverage with a dependent
- Dental coverage and in‑house dental assistance (enrollment cost covered)
- Meal during training
- Career growth and learning initiatives
- Allowances for rice, clothing, laundry, and meals
- Performance and loyalty bonuses
- Frequent workplace disinfection and fogging
- Opportunities for growth and promotion
- Employee shuttle services
- Company retreats and off‑site events
Physical Requirements
The job is performed in a professional office environment. The employee will be largely sedentary, sit/stand for long periods, and use a computer and telephone headset. The employee may occasionally need to move around the office, reach, and move objects up to 40 pounds.
Reasonable Accommodation
Consistent with the Americans with Disabilities Act (ADA), MCI will provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless it would cause undue hardship. The policy applies to all aspects of employment.
Diversity and Equality
MCI embraces differences and adopts a non‑discriminatory, equal‑opportunity work environment. All employment decisions are based on merit and qualifications. MCI does not discriminate on the basis of age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories in accordance with local and federal requirements. MCI will not tolerate discrimination or harassment.
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