Job Title: Concierge and Reservations agent
Location: Ibiza, Spain
Company: Faith Ibiza - VIP Concierge Services
About Faith Ibiza:
Faith Ibiza is the island’s leading luxury concierge company, delivering bespoke travel and lifestyle services for high-profile clientele. From exclusive villa stays and yacht charters to VIP tables and private experiences, we curate unforgettable moments with precision, discretion, and flair.
Role Overview:
As a Reservations Coordinator at Faith Ibiza, you will be the key liaison between our clients and the premium services we offer. Your role is to manage and secure bookings for accommodations, events, restaurants, transportation, and experiences—ensuring seamless execution and top-tier service.
Key Responsibilities:
- Handle incoming reservation requests across all service categories (villas, yachts, restaurants, nightlife, transfers, etc.).
- Liaise with trusted partners and suppliers to confirm availability, pricing, and bookings.
- Maintain accurate records of all client reservations and updates using internal CRM systems.
- Provide real-time support to VIP hosts and concierge managers to meet client demands.
- Build relationships with venues, agents, and partners to secure exclusive access and benefits.
- Anticipate client needs and proactively offer personalized recommendations.
- Coordinate special requests and ensure all details are executed flawlessly.
- Manage changes, cancellations, and emergencies with professionalism and urgency.
Skills & Experience:
- Previous experience in hospitality, concierge, travel coordination, or luxury service roles preferred.
- Exceptional organizational and time-management skills.
- Fluent in English; Spanish or other languages are a strong advantage.
- Calm under pressure and solutions-focused, especially during peak season.
- Discreet, polished, and client-service oriented.
Perks:
- Work with a dynamic, passionate team in one of the world’s most iconic destinations.
- Ability to earn commission
- Growth opportunities in a fast-paced luxury brand environment
- Travel industry perks like free stays, discounts, FAM trips
Tipo de puesto: Jornada completa, Contrato fijo
Sueldo: 1.800,00€-2.500,00€ al mes
Horario:
- Flexibilidad horaria
Requisito de idioma flexible:
- Español no requerido
Retribución complementaria:
- Bonus por objetivos
- Plan de comisiones
Educación:
- Diplomatura/Grado (Deseable)
Experiência:
- concierge: 2 años (Deseable)
Idioma:
- English (Obligatorio)
- Spanish (Deseable)
Licencia/Certificación:
- Carnet de conducir B (Deseable)
Ubicación del trabajo: Teletrabajo híbrido en 07820 Sant Antoni de Portmany, Illes Balears provincia