LUGGAGE & DOOR SUPERVISOR
Mandarin Oriental Punta Negra, Mallorca is looking for a Luggage & Door Supervisor to join our Concierge team.
About the Job
Based at Mandarin Oriental Punta Negra, Mallorca, as the Luggage & Door Supervisor, you will be responsible for greeting and assisting guests upon arrival and departure, handling their luggage and any belongings with efficiency and care.
As Luggage & Door Supervisor, you will be responsible for the following duties:
* Supervise, motivate, and guide the Luggage Porters and Door team daily
* Conduct daily briefings to communicate occupancy, VIP arrivals, group movements, and special requests
* Oversee and execute secure handling, accurate tagging, storage, and delivery of guest luggage in adherence to security standards.
* Manage guest traffic flow at hotel entrances, coordinating vehicles, taxis, and private transport
* Support inventory control of luggage carts, tags, umbrellas, and entrance equipment
* Assist management with team performance reviews and training documentation
* Monitor the hotel entrance and luggage areas, ensuring they remain clear and safe.
* Maintain the cleanliness and organization of the lobby and entrance areas.
* Maintain the presentation of the front of house area to ensure a luxury experience from arrival to departure.
* Assist with transportation arrangements, including taxis, airport transfers and valet services.
* Coordinate closely with Concierge, Reception, Bell Desk, Housekeeping, and Security teams
* Perform any other reasonable duties as required by the Chief Concierge.
As Luggage & Door Supervisor, we expect from you:
* Valid driver’s license.
* Previous experience in the same role is preferred.
* Effective communication skills in English and Spanish (additional languages are a plus).
* Well‑groomed appearance, adhering to the hotel's grooming standards.
Our Commitment to You
* Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
* MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
* Health & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
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