Spanish & Italian Technical Support Advisor
Looking for a role where you can combine your passion for customer service with cutting‑edge technology? Join a dynamic, fast‑growing SaaS company that’s transforming the way independent accommodations manage bookings and operations. If you’re tech‑savvy, customer‑focused, and enjoy solving problems in a collaborative environment, this could be the perfect opportunity to make an impact while growing your career in Málaga.
About the Company
They are an international SaaS company providing a cloud‑based booking and property management platform. Their solution helps independent accommodation providers—such as B&Bs, guesthouses, vacation rental owners, and boutique hotels—to manage reservations, streamline operations, and connect with guests. With tens of thousands of users across North America and Europe, the platform is an all‑in‑one solution that simplifies online bookings, guest management, and integrations with travel agencies.
The Role
They are seeking a Technical Support Advisor for the Iberia and Italy markets. This role is based in Málaga, Spain, and operates under a hybrid work model requiring office attendance when needed.
Key Responsibilities
* Provide multi‑channel support (phone, chat, portal) and resolve customer queries efficiently.
* Resolve a high percentage of issues at the first point of contact.
* Help customers maximize their use of the platform and resolve technical challenges.
* Handle general business inquiries, including guest reservations, and liaise with major OTAs (e.g., Booking.com, Expedia, Airbnb, Agoda).
* Troubleshoot complex software and connection issues via screen share.
* Escalate issues to higher‑level support or technical teams when needed.
* Contribute to help articles and knowledge resources.
* Consistently meet and exceed customer service KPIs.
About You
* Currently based in Málaga, Spain, and eligible to work in Spain.
* Fluent/native in Spanish and Italian, with excellent English (Portuguese is a plus).
* University degree or equivalent.
* 3–5 years’ experience in technical support, ideally in SaaS/software support.
* Tech‑savvy with proven troubleshooting skills.
* Strong customer service orientation with a focus on first‑contact resolution.
* Professional, calm under pressure, and self‑motivated to meet KPIs.
* able to explain complex topics clearly and simply.
* quick to learn new technologies and adaptable to changing priorities.
What They Offer
* Permanent, full‑time contract.
* Hybrid working model from the Greater Málaga area.
* 25 days’ annual leave plus public holidays.
* Employee Assistance Programme.
* Varied and challenging tasks with real impact on company growth in Iberia and Italy.
* A collaborative, fun, and international company culture with passionate and driven colleagues.
About the Recruiter
Worldwiders is a global B2B‑oriented recruitment company that specializes in executive search and specialist recruitment worldwide. Since 2016, they have become the go‑to partner for tailor‑made recruitment solutions, connecting top talent with prestigious opportunities across the globe. With over 5,000 successful placements and 400+ satisfied partners in more than 40 countries, Worldwiders provides comprehensive and customised recruitment solutions through its five specialised brand portfolio.
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