Omega CRM Consulting is seeking a Web Services Operational Project Manager to collaborate with a top global pharmaceutical company.Human Pharma Services (HPS) provides a centralized global model supporting marketing teams with end-to-end services, from creative content to digital operations. The HPS Web Factory partners with offshore teams to build and manage websites using Boehringer Ingelheim’s Global Web Solution (GWS), a standardized Drupal platform ensuring consistency and efficiency across markets.As an Operational Project Manager, you will support the Web Factory Service Owner in initiatives that enhance web delivery processes.Key Responsibilities:
Collaborate with stakeholders across regions to gather feedback and promote continuous improvement.Monitor and optimize service quality and costs delivered by Production Partners.Ensure adherence to and improve Service Operations Tools (Jira and ServiceNow).Lead the implementation of a new help desk in collaboration with IT, Partners, and vendors, ensuring SLA and satisfaction metrics are met.Plan and execute pilot programs for new services, including demand analysis and performance metrics.Support platform migration activities, including site grouping and inventory management.Produce reports on incidents and service requests for continuous improvement.Collaborate with product teams to define process requirements.Create technical training content for Production Partners in coordination with vendors.Skills / Experience:
Background in Project Management, Marketing, IT, or related fields.At least 5 years of experience in web projects and website production processes.Strong understanding of web infrastructure and lifecycle management.Experience with Drupal environments.Proficiency with Jira and ServiceNow.Fluent in English and capable of working in an international environment.Excellent organizational, communication, and presentation skills.What We Offer:
Permanent contract with flexible schedule.Training and certifications.Home office options.Flexible benefits (public transport, meal tickets, etc.).Health insurance.About Us:
Omega CRM, part of Merkle and dentsu, is a global digital company with over 23 years of experience, specializing in customer-centric solutions across various industries including Pharma. We are committed to growth through our values of Talent, Flexibility, Commitment, and Innovation.
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