Role Summary
Step into a key operational role as a Payroll Service Delivery Manager at Zalaris Spain. In this position, you will serve as the primary liaison for our German clients, managing relationships, overseeing SAP-related German payroll processes, and driving operational excellence and compliance.
Your Responsibilities
Serve as the primary point of contact for the clients, ensuring an exceptional customer experience and high-quality service delivery.
Ensure services are delivered in alignment with contractual SLAs by monitoring, reporting, and analyzing KPIs related to service excellence and customer satisfaction.
Take ownership of your client's service-related financials, including budgeting, forecasting, and cost monitoring.
Efficiently manage change request implementation processes by coordinating testing, deployments, and system enhancements within the payroll platform.
Ensure adherence to Zalaris' internal controls, policies, and compliance standards.
Proactively lead automation initiatives (e.g., RPA), transition activities between nearshore/offshore teams, and identify further cost optimization opportunities.
Foster strong collaboration with other Zalaris functions and locations to support integrated service delivery.
Your Experience and Skills
High proficiency in German and English
In-depth understanding of German payroll (mandatory)
Experience in outsourcing HR, payroll, or accounting
Work experience with SAP HCM is an asset
Business-minded with an analytical mindset
Ability to plan, prioritize, and structure work to achieve results
Strong customer relationship management and process improvement skills
Excellent problem-solving, presentation, and negotiation skills
Proactive, energetic, and adaptable attitude
Bachelor's or Master's degree in Finance, Accounting, Business Administration, or a related field
What we offer
Competitive salary
Hybrid working mode, offering flexibility and work-life balance
Opportunities for professional development and career progression
A dynamic, inclusive, and collaborative work environment
The opportunity to contribute to a global leader in HR and payroll services
Benefits
Flexible working hours can be arranged in agreement with the manager
Work from home allowance
Reduced working hours during the month of August