Cash is old school. Out of pocket expenses suck. Workplaces need to be more trusting, progressive and – we're gonna say it – fun. And that's what we're here to do. But we need your help.
Who are we?
We are a Danish fintech startup - well, not that much of a startup anymore, but our values are deeply and strongly shaped around that. That being said, we believe in a flat hierarchy and bottom-up decision making: from being around our offices, to the team meetings and our vocal slack community, working with us you will find a place where every voice is heard, where people spar their ideas and are not afraid to ask questions and improve themselves and others. We listen to each other and adapt accordingly.
About the role
As part of our growing Revenue Operations department, we have established a team called Business Architecture & Technology. This team will focus on optimising processes, data and tools for our commercial part of the business (Marketing, Sales, Partnership CX).
Your role will be to help us design and implement new tools to support this. Think of it as this - we need to make sure the commercial aspect of Pleo runs as smoothly and efficiently as possible. We achieve this through designing and maintaining the tech stack and related processes.
In Pleo, Revenue Operations is a cross-functional discipline that spans many areas, such as demand and opportunity management, sales planning and forecasting, and monitoring business performance. This is a unique opportunity to learn about various aspects of running a business, decision processes, prioritisation for strategic projects, and insights into the company's direction — almost like a front-row seat!
Job Summary:
We are seeking a skilled and detail-oriented Business Systems Analyst with expertise in web technologies to join our dynamic team. In this role, you will serve as the bridge between the business and IT teams, focusing on analysis, design, and implementation of web-based applications and systems. The ideal candidate will have a strong understanding of web development stacks, experience in gathering and defining business requirements, and the ability to translate them into functional specifications for technical teams.
Key Responsibilities:
* Requirement Gathering & Analysis: Collaborate with stakeholders to understand business processes, needs, and objectives. Elicit, document, and prioritize business and technical requirements for web-based solutions. Conduct gap analysis to identify areas for improvement in existing systems.
* System Design & Documentation: Translate business requirements into detailed system specifications, user stories, and use cases. Develop workflow diagrams, wireframes, and mock-ups to support system design. Ensure systems meet scalability, security, and performance requirements.
* Project Coordination: Collaborate with cross-functional teams including developers, UI/UX designers, and QA engineers to ensure successful implementation of web applications. Track project milestones and deliverables, ensuring alignment with timelines and business goals. Act as a liaison between business and technical teams to ensure clear communication and understanding of requirements.
* Testing & Quality Assurance: Develop test plans, coordinate user acceptance testing (UAT), and ensure systems meet business requirements. Identify, document, and resolve issues or bugs during testing phases.
* Continuous Improvement: Monitor system performance and recommend improvements and optimizations. Stay updated on emerging web technologies and industry trends to drive innovation in web-based business systems.
Required Skills & Qualifications:
* Bachelor’s degree in Information Systems, Computer Science, Business, or related field.
* 5+ years of experience as a Business Systems Analyst or similar role focusing on web technologies.
* Strong understanding of web development stacks, including front-end, back-end, databases, and cloud solutions.
* Experience with web technologies such as HTML, CSS, JavaScript, APIs, and CMS.
* Familiarity with agile methodologies (Scrum, Kanban) and project management tools (JIRA, Confluence).
* Proficiency in creating detailed business process documentation, system requirements, and technical specifications.
* Excellent communication, problem-solving, and analytical skills.
* Ability to work independently and manage multiple tasks in a fast-paced environment.
Preferred Skills:
* Experience with cloud platforms like AWS, Azure, or Google Cloud.
* Experience with Hubspot CMS is a plus.
* Knowledge of web security standards (e.g., OWASP).
* Knowledge of databases and SQL for data analysis and reporting.
* Business Analysis certifications (CBAP, CCBA) are advantageous.
Benefits include:
* Your own Pleo card (no more out-of-pocket spending!)
* Monthly allowance of €55 towards lunch
* Hybrid, flexible working arrangement
* 25 days PTO + public holidays
* Option to purchase 5 additional days of holiday via salary sacrifice
* Access to mental health and wellbeing support through MyndUp
* LinkedIn Learning access for continuous skill development
* Paid parental leave
* Participation in Pleo’s equity scheme
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