Controller Credit & Collection page is loaded## Controller Credit & Collectionlocations: Bilbao HQ Officetime type: Full timeposted on: Posted Todaytime left to apply: End Date: March 31, 2026 (30+ days left to apply)job requisition id: J Controller Credit & Collection**Location:**Bilbao HQ Office**At Sibelco, we advance life through materials.** For over 150 years, we’ve been a trusted leader in sourcing, transforming, and distributing specialty industrial minerals. Our work powers progress across industries as diverse as glass, ceramics, construction, coatings, polymers, and water purification. Beyond our materials, we’re proud of our commitment to sustainability, innovation, and empowering people from all walks of life to thrive and make a meaningful impact.At Sibelco, we believe building a successful career is a two-way journey. We’re looking for individuals who share our values and vision, just as much as you’re seeking a company that aligns with your aspirations. Together, we can shape the future.**Location: Bilbao** **Role overview:**The credit & collection controller is responsible for minimizing Sibelco’s exposure to credit risk and improving working capital by pro-actively working on reducing customer overdues (B2B environment). In this role you are responsible for the customers in a number of countries, and report to the Senior Credit & Collection Manager. Your responsibilities will include:• Making calls to customers to discuss and manage payment status and debt levels and promptly resolve queries which may arise (disputes, complaints)• Communicate regularly and partner with Sales regarding customer accounts, following up any issues in a timely manner together• Creating good interdepartmental relationship with Commercial, Customer Services and Finance colleagues, building understanding of how other functions impact each other on day-to-day activities and collaborating to make improvements where possible• Block and release customer orders or accounts according to the credit & collections guidelines• Monitor payment terms and commercial compliance to the Sibelco customer payment term policy• Review the set-up of any risk-mitigating instruments offered to customer (bank guarantee, parent guarantee, etc.)• Set-up and review of customer credit master data· Organize, agree and follow-up of re-payment plans with customers, independently as well as in agreement with your manager· Hand-over and manage any legal reclaim actions, together with our legal department and Business Services Teams• Recommend monthly provisions for specific doubtful debt to our accounting & controls colleagues· Trade Finance: Analyse and recommend payment methods• Support and drive credit & collections improvement projects **About you:**We are looking for a pro-active professional, confident and diplomatic colleague – able to maintain strong relationships with customers and colleagues. A good negotiator, friendly team player, with a “can do” attitude. The job requires a strong attention to detail, a process driven mind, and well-articulated, clear and concise communication.Other key attributes that we value:• Previous experience with credit & collections, or similar functions in a business with international operations• Good organizational skills (prioritization, dealing with time constraint) and communication skills• Fluent and English (Knowledge of other European languages like French or Dutch would be appreciated)• Good skills and experience with Excel, Outlook and Office• Skills and experience with ERP systems (SAP) and GetPaid are a bonus• Flexible and comfortable with a small and global team, in an changing environment• Ability to build effective and long-lasting relationships with colleagues and customersSibelco is more than a workplace—it’s a community that encourages growth, innovation, and collaboration. Here’s what you can look forward to when you join our team:* **Meet Our People:*** **Learn About Our Recruitment Process:*** **Discover Our Sustainability Goals:**We also welcome applications from all backgrounds and are committed to providing reasonable adjustments to support you through the selection process.**How to Apply**Follow us on,, and to learn more about life at Sibelco. Submit your application in the **Apply** option.Please note: We do not require agency services as we have a dedicated General Talent Acquisition Team.
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