CaixaBank Las Rozas de Madrid, Community of Madrid, Spain
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Join to apply for the INGENIERO / RA DE PROCESOS (GESTOR / A) role at CaixaBank
CaixaBank Las Rozas de Madrid, Community of Madrid, Spain
Join to apply for the INGENIERO / RA DE PROCESOS (GESTOR / A) role at CaixaBank
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Location
MADRID, M, ES, 28232
Job Description
CaixaBank is a financial group with a socially responsible universal banking model with a long-term vision, based on quality, proximity, and specialization. It offers a value proposition of products and services tailored for each segment, embracing innovation as a strategic challenge and a differentiating trait of its culture. Its leading position in retail banking in Spain and Portugal allows it to play a key role in sustainable economic growth.
Projects Development
The Center of Excellence for Projects executes strategic initiatives in process reengineering, organizational development, and transversal corporate projects. Our goal is to drive operational and organizational excellence using innovative methodologies and transformation approaches that make a difference in the market.
Main Projects
* Reengineering key processes affecting the customer lifecycle, from analysis (Process Mining) to reinvention (Process Modeling, usability, and customer experience) and Monitoring.
* Defining and configuring the Process Ecosystem, focusing on scalable and industrial process conception.
* Managing transversal projects to meet corporate business, organizational, regulatory, and transformation needs.
* Bachelor's degree in Industrial Engineering, Systems Engineering, Computer Engineering, or similar.
* Knowledge of project management methodologies (Scrum, Kanban, Waterfall), process design (Lean Six Sigma, Design Thinking, Kaizen), and user experience design (Human-Centered Design, UX Research).
* Experience with process management and design tools (Aris, Bizzagi, BPM Systems) and BPMN modeling.
* Experience in managing projects / portfolios, especially in process transformation areas.
* Intermediate level in written and spoken English.
* Knowledge and experience in Financial Entities' activities are valued.
* Ability to coordinate multidisciplinary teams, fostering collaboration across technology, business, and customer experience areas.
* Capacity to propose radical process transformations focused on value creation.
* Knowledge of AI capabilities applied to Processes (IAG, Agentic AI) and Process Mining and automation solutions (Celonis, UiPath, Camunda).
* Understanding of Process Architectures and Enterprise Architectures.
What We Offer
* Be part of the most innovative bank in Western Europe, recognized by Global Finance.
* Onboarding program and personalized development support.
* Access to extensive online self-learning resources.
* Free comprehensive health insurance and pension plan contributions.
* Flexible remuneration options for transport, training, childcare, etc.
* Work flexibility measures (remote work, flexible hours).
* Recognition as a Top Employer.
Job Profile
Analyze and redesign processes, applying methodologies and standards to ensure continuous improvement of operational efficiency, quality, and control, impacting key KPIs (Touch Time, Cost, etc.). Govern the process portfolio and related methodologies.
Skills Required
* Conceptual modeling, process management, change management, quality management, process automation, project management, business case development, agile methodologies, process analysis, redesign, and reengineering.
Soft Skills
* Team collaboration, communication, influence, customer orientation, empathy, leadership, change management, results focus, diversity promotion.
Additional Information
Position is full-time, mid-senior level in Management and Manufacturing within the Banking industry. Located in Madrid, with opportunities for remote work and flexible hours.
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