Job Summary Axalta is looking for a French Speaking - Customer Service Representative for our facility in Asturias, Spain. The role involves receiving and processing customer orders, providing service information, and ensuring customer satisfaction on complex and export orders.
Key Responsibilities Act as primary point of contact for existing and potential external customers, serving as a subject matter expert for internal escalations.
Manage customer service inquiries to ensure requirements are met; receive and process regular and complex orders; proactively notify late orders due to product availability or transportation issues.
Make root cause analysis, solve problems, and process customer complaints and returns according to the Complaint Management process and return policies, including deliveries, payments, and invoices issues.
Actively monitor open orders to ensure deliveries arrive on time, perform quality control checks and take subsequent corrective actions.
Ensure quality data integrity and accuracy: maintain customer master data, materials, invoicing, inventory management, reconciliation, transfer pricing, etc.
Liaise with internal and external stakeholders: sales, logistics, supply chain, credit controllers, data management team, carriers, warehouse, and customers.
Key Requirements Minimum 2 years of experience in a customer‐oriented position.
Bachelor's degree or equivalent through experience.
Language skills: fluency in the local language; good knowledge of English; good knowledge of French (oral and written); additional language skills beneficial (Italian, German, Polish, etc.).
Computer knowledge: proficient in Word and Excel; good knowledge of SAP.
Skills: problem‐solving, analysis, organization, customer focus, active listening, good communication skills, multitasking, orientation to quality, and building collaborative relationships.
Company Overview Axalta is a leading global coatings provider with two business segments – Performance Coatings and Mobility Coatings – serving four end markets across North America, EMEA, Latin America, and Asia‐Pacific. The company supports over 140 countries and coats 30 million vehicles per year.
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