**_Our Client _**New Balance: Born to Move**:
- New Balance believes in the power of movement and is dedicated to creating innovative products that seamlessly blend function and fashion, performance and style. As a integral team member, you'll play a vital role in sharing these values with customers worldwide. We are seeking exceptional individuals to join our team. Immerse yourself in the New Balance brand and deliver a world-class customer experience.
**What’s your Mission?**
- **Collaborate effectively**: Work collaboratively with consumers to address product information requests and resolve inquiries skilfully and professionally.
- **Customer-centric approach**: Empathize with customer needs, analyse their issues, and provide personalized solutions.
- **Product expertise**: Develop a deep understanding of our client's products and services.
- **Become a New Balance expert**: Gain in-depth knowledge of the New Balance brand and its offerings.
- **Brand advocacy**: Embody our company values and act as a brand ambassador in all interactions.
**Requirements**:
**Your Experience, Our Future**
- **Fluency in Italian**: Demonstrated by exceptional grammar and spelling.
- **Fluency in Portuguese**: Demonstrated by exceptional grammar and spelling.
- **Advanced English Proficiency**: Excellent written and spoken English communication.
- **Customer Service Enthusiast**: Possess a genuine passion for delivering exceptional customer service.
- **Empathetic Communication**: Ability to handle sensitive calls with empathy and understanding.
- **Strong Administrative Skills**: Meticulous attention to detail and strong administrative skills.
- **Proactive Problem-Solver**: A professional outlook and proactive approach to problem resolution.
**Benefits**
**Your Benefits Package**
- **Start Date**: November 2025
- **Hours**: 25 hours/week
- **Work Schedule**: Monday to Friday from 3:00 Pm to 8:00 pm
- **Salary**: €11,595.34 gross per year
- **Holidays**: 24 working holidays (pro-rata)
- **Work Model**: Hybrid (6 days per month at the office)
- **Training**: 8 days of office based training from Monday to Friday from 10:00 am to 7:00 pm
- **Office Location**: Barcelona (La Sagrera)
**Additional Perks**:
- **Career Growth**: Ongoing training and development
- **Well-being Support**: Confidential counselling and resources
- **Perks & Discounts**: Exclusive offers and rewards.
- **Health Benefits**: Discounted health insurance.
- **Skill Development**: LinkedIn learning and certifications.