Publicada el 10 junio
Misión del puesto
Company Overview
ITW Automotive is a leading multinational automotive supplier operating through a decentralized, division-driven model. We have successfully implemented Salesforce-based CRM solutions across Europe, North America, and Asia. As adoption continues to grow, the focus is on strengthening core CRM capabilities, enhancing sales processes and enabling divisions with scalable solutions.
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Position Overview
The Salesforce CRM Analyst will be responsible for supporting the evolution and deployment of Salesforce solutions across divisions with a primary focus on Europe. The role combines business analysis and process understanding, solution design and configuration, and hands-on Salesforce development. You will work closely with the General CRM Lead and CRM Team, contributing to improvements and implementations while respecting ITW’s decentralized operating model.
Key Responsibilities
- Project Support & Enhancements
- Contribute to CRM projects and rollouts at divisional level.
- Support requirements gathering and solution design workshops.
- Deliver enhancements such as process automation, UX improvements, and better reporting and dashboards.
- Work in Agile frameworks, managing user stories, backlog, and sprint deliverables.
- Divisional CRM Support & Continuous Improvement
- Support Salesforce usage across divisions, primarily in Europe.
- Analyze business needs and translate them into practical, scalable CRM solutions.
- Identify opportunities to improve sales processes, data quality, and user experience.
- Ensure solutions remain aligned with core templates and best practices, while allowing divisional flexibility.
- Salesforce Configuration & Development
- Design and implement solutions using declarative tools (Flows, approval processes, layouts) and programmatic development (Apex, LWC).
- Develop and maintain Apex classes, triggers, batch jobs, Aura and Lightning Web Components.
- Balance configuration vs custom development for simplicity and maintainability.
- Troubleshoot and resolve technical issues and bugs.
- Platform Operations (Europe Scope)
- Support day‑to‑day Salesforce operations: user setup, permissions, roles, data management and imports.
- Issue resolution and system monitoring, ensuring platform stability, performance, and data consistency.
- Collaborate with Data Stewards on data quality, deduplication, and data governance practices.
Position RequirementsGeneral
- Strong analytical and structured mindset.
- Business‑oriented approach with the ability to understand sales processes.
- Ability to combine strategic thinking with hands‑on execution.
- Excellent English communication skills.
Education & Experience
- Bachelor’s or Master’s degree in a relevant field.
- Programming background (e.G., Java or similar).
- Minimum 5+ years experience in Salesforce CRM roles.
- Experience working with business stakeholders in operational environments.
Technical Skills
- Strong experience with Salesforce Sales Cloud.
- Salesforce certifications (Administrator + Platform Developer I/II preferred).
- Advanced Salesforce administration and configuration skills.
- Proven hands‑on development experience: Apex, Aura/Lightning Web Components.
- Strong knowledge of salesforce data model, SOQL/SOSL, and security model (profiles, roles, permission sets).
- Experience with integrations (APIs, SAP/ERP systems).
- Experience with DevOps tools (e.G., Copado, Gearset, Azure DevOps).
- Strong troubleshooting and debugging skills.
Preferred Skills (Nice to Have)
- Experience using AI‑assisted tools to support business analysis, development, testing, and documentation.
- Experience with Power BI, data analytics, and data visualization.
Location
Spain. Candidates must be based in Spain, preferably in the Barcelona metropolitan area or within reasonable commuting distance.
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