About The Role
To contribute and support the team responsible for the execution of payroll activities and/or data management/customer services activities, ensuring that output is accurate and on time. Your responsibilities may focus on payroll and/or customer service, and you will be expected to support either area as needed.
Main Responsibilities
- Independently process Payroll End to End to ensure they are delivered as per the agreed processing calendar(s) and to the agreed KPIs and/or independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs
- Support Statutory and Year End Reporting to the agreed calendar(s) and to the agreed KPIs
- Use Payroll expertise to advise upon client queries/issues and ensure a strong understanding of country specific legislation and tasks
- Support and knowledge transfer Apprentices and/or Associates on Data Management or Customer Service activities
- Ensure Tickets and Calls are responded within SLA timescales and to a high standard
- Support System Maintenance Testing
- Liaise and transact with Third Parties
- SOC Controls completed on time and with the necessary evidences
- Support and contribute to root cause analysis to ensure details are accurate and that feasible preventative measures are suggested to limit any reoccurrence
- Conduct Knowledge Transfer sessions and ensure the audience has understood and can put into practice
- Maintenance of DWIs to ensure processes are up to date and reflective of the service
- All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate
- Highlight to Service Manager any deviations from the standard scope of service
- Ability to recognize and deal appropriately with sensitive and confidential information
- Time Recording to be completed accurately and on time
- Strada Security Standards are adhered and followed
- Contribute to team meetings and raise any issues immediately to your Service Manager
- Ensure you are up to date with all Strada HR announcements and communications
- Build good relationships with all lines of businesses where appropriate
- Update internal stakeholders, when needed, in a timely and accurate way
- Participates in projects and activities as needed and assigned
Required Experience
Professional / Job Experience
- Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint
- Flexibility to support a global and fast paced environment
- Attention to detail
- Excellent written and verbal skills
- Self‑motivated and a willingness to learn
- Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures
Education and Training
Essential
- BA/BS in a business‑related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience
- French at min. B2 level plus a working knowledge of English
- 2‑3 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing or Corporate environment.
- HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred
Desirable
- Experience working with HR and payroll data
Benefits
At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more. All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against integral watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.
Diversity Policy Statement
Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting their recruiter.
Authorization to Work in the Employing Country
To be considered, you must have current and future work authorization in the country where you’re applying, without the need for visa sponsorship by Strada.
Disclaimer
Nothing in this job description restricts Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.
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