About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
Working at Abbott
At Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life. You Will Have Access To
* Career development with an international company where you can grow the career you dream of.
* A company named one of the most admired companies in the world by Fortune.
* A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
Position: Customer Service Specialist (Maternity leave)
Main Purpose of Job
* Customer Service – Order Entry, Inventory Management and field support
Key Responsibilities
Primary Objectives
* Customer Satisfaction
* Operation excellence
* Ensure all PO and non PO orders are processed accordingly
* Apply with procedures
Top responsibilities
* Order processing and follow through order fulfillment
* Promptly address customer and sales force queries on processed and in-process orders
* Monitor consignment stock levels and coordinate/follow up stock counts
* Compliance with local/Corporate policies and procedures
* Inventory management
Main competences
* Ability to deal with complaints tactfully, calmly and politely
* Team player
* Overcome obstacles
* Quality commitment
* This job description is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities.
* When tasks and responsibilities are assigned outside the scope of normal duties, the employee must understand the level of decision making for which he/she is responsible and if in doubt clarify this with his/her supervisor.
Minimum Requirements: Skills and Experience
* High school degree – preferred 2 years post high school
* Proficient in Order Processing software and Microsoft Word
* Superior customer-oriented telephone skills
* Basic product and cath lab processes knowledge
* Efficient record-keeping skills
* English - B2
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