We are currently looking for an Incident Manager - Shift Leader RAN .
Role Overview
The Incident Manager of a Radio Access Network (RAN) plays a critical role in ensuring the stability, performance, and availability of the mobile network.
The primary responsibility is to manage and coordinate the resolution of incidents affecting the RAN infrastructure, which includes base stations (e.g., eNodeB/gNodeB), controllers (e.g., BSC, RNC), and other radio-related components.
Main Tasks
* Incident Detection & Monitoring: Monitor alarms, logs, and KPIs from RAN elements via NMS/OSS tools. Detect service-affecting and performance-degrading incidents proactively. Utilize automation and AI/ML tools (if available) to identify anomalies in real time.
* Incident Triage & Classification: Quickly assess the nature, severity, and impact of incidents. Classify incidents based on priority (e.g., P1–Critical, P2–Major, etc.). Determine affected technologies (2G, 3G, 4G, 5G) and geographical impact.
* Incident Coordination & Communication: Coordinate with field teams, RAN engineers, and core network teams to isolate and resolve issues. Escalate to vendors or higher support tiers (e.g., TAC) when needed. Communicate with stakeholders (e.g., operations center, customer care) about incident status, impact, and resolution progress.
* Service Restoration & Resolution: Ensure rapid service restoration through temporary workarounds or permanent fixes. Validate resolution through monitoring and post-incident testing. Update incident tickets and documentation accurately.
Requirements
* Mandatory experience working in Vodafone ANOC of Portugal for more than 3 years.
* Knowledge of Huawei and Ericsson technologies.
Language skills in Spanish and English are required.
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