We are seeking a dynamic experienced and process-oriented Customer Services & Customs Manager to lead the customer service and customs compliance department at our terminal. This role serves as the primary liaison between customers and internal departments ensuring safe and exceptional service delivery regulatory compliance and operational excellence. The ideal candidate will have a strong background in terminal operations customs regulations and team leadership.
Customer Service Manager
About APM Terminals
APM Terminals is a global leader in port and terminal operations committed to delivering world-class services and driving innovation in logistics.
About the Role
We are seeking a dynamic and experienced Terminal Operations Manager to lead our terminals customer service customs compliance and operational excellence. This role is pivotal in ensuring seamless coordination between internal teams and external stakeholders while upholding the highest standards of safety efficiency and customer satisfaction.
Key Responsibilities
* Act as the primary liaison for terminal customers ensuring prompt and effective service delivery.
* Lead and oversee customs operations ensuring full compliance with Temporary Storage Facility (ADT) and Authorized Economic Operator (AEO) regulations.
* Champion a strong HSSE (Health Safety Security & Environment) culture through regular safety talks and site walks.
* Negotiate and manage service agreements with shipping lines customs agents trucking companies and port authorities.
* Resolve customer issues by collaborating with Operations Planning and Finance departments.
* Maintain proactive communication with clients manage service quality and gather feedback for continuous improvement.
* Supervise Gate and Container Freight Station (CFS) operations ensuring procedural compliance and process optimization.
* Define monitor and report KPIs analyze deviations and implement corrective actions using Lean Methodology .
* Contribute to budget planning invoicing and financial performance monitoring.
* Set priorities structure tasks and align team goals with organizational objectives.
* Lead coach and develop a high-performing team fostering a culture of learning and accountability.
Qualifications & Experience
* Bachelors degree in Logistics Maritime / Port Operations Engineering Business Administration or a related field.
* Specialized training or certification in Customs ADT or International Trade is preferred.
* Certification from the Spanish Tax Agency (AEAT) in customs and tax law is required .
* Minimum 5 years of experience in terminal operations management.
* Strong knowledge of container shipping port regulations and customs documentation .
* Proficiency in terminal management systems Microsoft Office and ERP platforms (e.g. Salesforce).
* Demonstrated leadership negotiation and conflict resolution skills.
* Fluent in English and Spanish .
Why Join Us
* Be part of a forward-thinking logistics company at the heart of global trade.
* Lead impactful projects and drive operational excellence.
* Work in a collaborative and safety-first environment.
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .
Required Experience :
Manager
Key Skills
Employment Type : Full-Time
Experience : years
Vacancy : 1
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