POmega CRM is a Merkle Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Salesforce Business Analyst. /ppbr/ppbJob Description /b /ppbr/pulliRequirements Analysis. /liliDesign and implement functional solutions in projects. /liliProvide effort estimations for projects. /liliWork in coordination with the rest of the Omega team and/or the client to contribute to the fulfillment of project objectives. /liliAnalyze and improve application performance. /liliCollaborate with technology providers when required by the project. /liliContribute to the validation of the solution against functional requirements. /liliComply with the agreed software quality standards set by Omega's Technical Management. /liliGenerate functional documentation for completed projects. /liliCollaborate within Omega's community of practice by sharing knowledge. /li /ulpbr/ppbRequired Experience /b /ppbr/pulliMinimum of 4 years work experience with Salesforce administration, configuration and consulting roles. /liliExperience in business process analysis and redesign. /liliExperience in functional design and implementation of Salesforce solutions to support sales, customer service, and after-sales processes, ensuring continuous improvement and user adoption /liliExperience with different clouds such as Sales, Service, Marketing Cloud, Community, etc. /liliExperience with Agile methodology. /liliOral and written fluent in English. /li /ulpbr/ppWHAT DO WE OFFER /ppbr/pulliPermanent contract. /liliFlexible Schedule. We make it easy. Balance your professional and personal life. /liliCertifications plan. Improve your skills and get the official certificate from our main partners. /liliHome Office. You decide and we support you. /liliFlexible retribution (public transport ticket, Ticket restaurtant, …). /liliHealth insurance. /liliOMEGA in action. Our commitment to a better society is not just an intention /liliProfessional development: Evolve, grow and get where you want to go. /li /ulpbr/ppAbout us /ppbr/ppbOmega CRM, a Merkle Company /b, is a global digital company specialising in accelerating the bBusiness Experience (BX) /b of our clients through customer-centric solutions, technology, and data – all enhanced by AI. /ppTogether with bMerkle /b, we form the largest bCustomer Experience Management (CXM) /b agency in Spain, and as part of the bdentsu /b group, we offer bend-to-end solutions /b that integrate media, creativity, content, technology, and strategy to deliver real business impact. /ppWith over b23 years of experience /b, a team of b580+ professionals /b from b24 nationalities /b, and b2,500+ certifications /b, Omega CRM is a recognised leader in the bSalesforce ecosystem /b in Spain. /ppWe operate across key industries including bRetail, Healthcare, Pharma, Real Estate, Education /b, and bNon-Profit /b, delivering omnichannel experiences in bCustomer Service, eCommerce, Marketing /b, and bAnalytics /b. /ppClient satisfaction is at our core (rating: b4.9/5 /b), and we’ve been recognised with awards such as bSalesforce Partner of the Year FY23 /b and bMost Innovative Project /b (Iberia). /ppAt Omega CRM, we believe in growth through people – guided by our values: b#Talent, #Flexibility, #Commitment /b, and b#Innovation /b. We grow b#Together /b. /p