A brighter future awaits youAt CooperVision, we are proud to be a global leader in contact lenses. At our innovative sites worldwide, we manufacture and distribute contact lenses to some of the biggest names in vision correction. We’re all about creating brighter futures for our customers, our wearers and our people.We need a young talent IT operations intern support in the following functions:Provide 1st Level systems support, maintenance and administration within the organization’s computing environment. Performs onsite and remote analysis, diagnosis, and incidents for end users. Recommends and implements corrective solutions. • Installs, configures tests, maintains, monitors, and troubleshoots end-user related hardware and software (in person, by telephone, or via e-mail) in order to meet or exceed published SLA’s; with effective management of the customer relationship during the entire support process. Receive and responds to incoming calls, Service Desk tickets, and/or e-mails regarding IT support.Communicates, shares problems and resolutions, and works with the IT team in order to effectively deliver IT services. • Installs, configures tests, maintains, monitors, and troubleshoots end-user related hardware and software (in person, by telephone, or via e-mail) in order to meet or exceed published SLA’s; with effective management of the customer relationship during the entire support process.Write technical specifications for hardware/software configurations, installations and deployments and updates within the knowledge database.Accurately documents instances of desktop equipment or component failure, installation, and removal and update within the knowledge database.Maintains regular office hours and reliable attendance.Supporting local systems. Qualifications Knowledge, Skills and Abilities:Eligible for internship Good level of conversational verbally and written English (min. Upper Intermediate) as well as the native language (Spanish).Ability to work individually as well as collaborate in a team and with other departments understanding their business needs.Technical knowledge of PC desktop hardware and software, including (recent versions) MS Windows, MS Office suites and related applications (Outlook, Excel, Word, Visio, Power Point, Project, etc) and web browsers.Technical knowledge mobile devices (smart phones, tablets, etc).Ability to operate tools, components, and peripheral accessories.Able to read and understand technical manuals, procedural documentation, and OEM guides.Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components.Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals ExperienceHands-on hardware troubleshooting experience.Aid in the support of Microsoft systems including Server OS, Exchange, and the associated applications they support.Aid with the inventory process of all computer related hardware