Job Title
Recepcionista turno de noche - Canfranc Estación a Royal Hideway Hotel
Location
Canfranc Estación, a Royal Hideaway Hotel, Huesca, España
Job Type
Full time
Posted
Posted Today
Job Requisition
JR****
About the Company
Barceló Group is a family‑owned company founded in **** by Simón Barceló in Mallorca (Spain). Our expansion to the world's major destinations, along with our clear growth strategy, has allowed us to position ourselves as the 2nd largest chain in Spain and one of the top 30 in the world in terms of the number of rooms. Currently, Barceló Hotel Group has 270 urban and resort hotels with 4 and 5 stars, totaling over 60,000 rooms distributed in 24 countries. The hotels are marketed under four brands: Royal Hideaway Luxury Hotels & Resorts, Barceló Hotels & Resorts, Occidental Hotels & Resorts, and Allegro Hotels.
Job Description
Organizar todas las tareas propias del departamento de Recepción con los clientes hospedados en el Hotel, desde antes de su llegada, durante su estancia y hasta la salida, y en concreto:
* Formalizar las llegadas (check in) y bienvenida de clientes
* Formalizar las salidas (check out) y despedida de cliente
* Atención al cliente tanto personal como telefónica, durante toda la estancia
* Funciones de conserjería y consigna
* Revisión de reservas
* Auditoría nocturna
* En general otras tareas encomendadas por el jefe de recepción
Requirements
* Formación: Grado en Turismo, Máster en Marketing o similar. Imprescindible formación específica en calidad turística.
* Experiencia: mínimo 2 años en atención al cliente y calidad en sector Hotelero.
* Idiomas: inglés alto, valorable otros idiomas.
* Se valorarán conocimientos en: ofimática, hostelería, CRM, normativa ISO.
Benefits
We invite you to explore Barceló Responsible, our Corporate Responsibility brand. This initiative encompasses numerous actions related to social, economic, and environmental development in all the locations where our company operates. We want you to join us in our commitment to building a better future!
* Exclusive discounts on hotels and travel for you, your family, and friends.
* Access to a health insurance policy with numerous advantages and special conditions for the Barceló group.
* Ongoing discounts with various companies related to leisure and…
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