Overview
Senior Program Leader – Scaling Global Technology Centers & Technology Shared Services
Zurich Technology Delivery Center – Barcelona
Zurich Insurance Group, a global leader in insurance, is seeking a Senior Program Leader to scale Technology Shared Services and Global Technology Centers. The TDC in Barcelona provides cutting-edge technological solutions and support to Zurich's local and global business units.
Responsibilities
* Scaling Technology Shared Services
* Lead rapid expansion of the Global Business Center (GBC) Zurich Digital Centers, ensuring seamless scale-up of technology shared services (IT, Cloud, DevOps, AI / ML, Automation, Cybersecurity).
* Design and execute scaling strategies — increase headcount, optimize processes, enhance service delivery, and expand capabilities.
* Drive automation & AI adoption (RPA, GenAI, predictive analytics) to improve efficiency and reduce manual efforts.
* Implement global best practices in service delivery, ensuring cost efficiency, speed, and quality at scale.
* Standardize and industrialize technology shared services to support 2X-3X growth without compromising quality.
* Strategy planning and drive the execution of strategic initiatives.
* Collaborate with senior leadership to identify growth opportunities and market trends. Lead cross-functional teams to implement strategic projects and ensure successful outcomes. Conduct competitive analysis and market research to inform strategic decision-making.
* Provide thought leadership and guidance on industry best practices and emerging trends.
* Stakeholder & Growth Leadership
* Partner with global CIOs, Country CIOs, and business leaders to align scaling strategies with enterprise goals.
* Drive adoption of shared services across business units—expand service offerings and ensure high utilization.
* Lead change management to ensure smooth transitions during rapid scaling phases.
* Talent & Capability Building
* Talent scaling strategies (hiring, upskilling, leadership pipeline).
* Scale high-performing teams—oversee strategic hiring, upskilling, and leadership development.
* Build a future-ready workforce—focus on emerging tech skills (AI, Cloud, Automation, Data Science).
* Foster an innovation culture—encourage continuous improvement, hackathons, and automation challenges.
Qualifications
* 15+ years in scaling Global Capability Centers (GCCs), GBS, or Shared Services, with a strong focus on technology domains.
* Proven success in scaling operations—experience growing teams from 100 to 500+ or managing multi-function shared services.
* Deep expertise in IT shared services, cloud transformation, AI / ML, automation, and digital acceleration.
* Strong program management, stakeholder management, and cost optimization skills.
* Prior leadership roles in MNCs, consulting firms, or high-growth GCCs / GBS setups.
* MBA or advanced degree in Technology / Operations preferred.
What makes us special / Benefits
* Competitive salary and yearly bonus
* Flexible working model to support work-life balance
* Option to work abroad up to 25 days yearly
* Home office setup allowance and monthly home office allowance
* Training programs, including English, German and Spanish classes depending on needs
* Ticket restaurant and Health Insurance with benefit exchanges
* Life and accident insurance
* Collective Life retirement plan
* Referral bonus up to 2000 euros
* Special banking and insurance conditions plus exclusive employee discounts
* Functional diversity benefits
* Stock options and mortgage benefits
Location
Location(s): ES - Barcelona (Poblenou)
Contact
Recruiter: Marta Perez Llonch
EEO
At Zurich, we are an equal opportunity employer. We attract and retain the best-qualified individuals available, regardless of race / ethnicity, religion, gender, sexual orientation, age, or disability.
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