Experteer OverviewIn this role you ensure clients' security infrastructures stay operational and begin resolving incidents with a proactive, service-oriented approach. You'll handle tickets within SLA, triage escalations, and collaborate with cross-functional teams to restore and sustain services. You drive improvements through trend analysis and support automation efforts to reduce manual burdens.
\n
This position offers exposure to enterprise-scale security and a culture that values collaboration and diverse perspectives.Compensaciones / BeneficiosMonitor and resolve security incidents and problems to restore service efficientlyHandle client requests/tickets and ensure resolution within SLAManage work queues, perform operational tasks, and update tickets with actions takenProvide second-level support and escalate to relevant teams or clients as neededCollaborate with automation teams to optimize tasks and enable seamless shift handoversAudit incident and request tickets for quality, and contribute to trend analysis reportsAssist L1 Security Engineers with triage and troubleshooting; support project work when requiredContribute to change management with proper documentation, approvals, and maintenance planningResponsabilidadesExperience with managed services handling security infrastructureWorking knowledge of ticketing tools, preferably ServiceNowBachelor's degree or equivalent IT/Computing qualification, or relevant work experienceRequisitos principales-