Are you looking for a job where you are responsible for processing installation orders via Salesforce, coordinating installations, and ensuring effective communication with installation partners and customers? Then this might be the perfect opportunity for you!
Field Service Intern
At Webfleet, we’re looking for a highly motivated and proactive Field Service Intern to join our team in Barcelona. You’ll be working closely with a team of six, supporting them in their daily tasks and contributing with your own ideas and suggestions to help drive improvements across the South Region.
Your Day-to-Day
Processing Installation Orders via Salesforce
* Review and assess new installation and aftersales service requests.
* Select the appropriate Installation Partner (IP) based on the service requirements and assign corresponding work orders.
* Manage and coordinate work orders with installation partners and customers, ensuring effective communication primarily via phone.
Installation Coordination
* Maintain and update records in Salesforce (SF) and other relevant tracking tools, including monitoring installation progress (planned vs. actual).
* Ensure accurate transfer of all necessary data, such as vehicle details, and liaise with customers, installation partners, and account managers when needed.
* Communicate regularly with installation partners and customers to resolve scheduling issues and ensure on-time task completion in line with service level agreements (SLAs).
* Verify and close work orders upon confirmation of successful installations.
What you bring to the table
* Good communication skills in Spanish and English (Portuguese and/or Italian is a plus).
* Mandatory to be able to make a 6-month agreement with the university, with the possibility to extend.
* Experience with process documentation (e.g., flow charts + process description) and process improvement.
* Strong interest in working in a B2B environment.
* Ideally, some experience in a customer-facing position.
* You are a solution-oriented and accurate person with a positive attitude.
* Enjoy working in a team in an international and dynamic environment.
* Good computer and administration/organization skills.
* Understanding technical issues is an asset.
Why you will love working for us
* The chance to work in a fast moving, innovative and international team, dealing with different countries and cultures.
* A company culture that likes to work hard and play hard. We like to have fun; there is no sense in coming to a job every day if you don’t like the people you work with.
* Decisive actions. We don’t like to wait. It’s in our DNA to move forward. So, it only makes sense that we don’t jam the company with lots of layers. We make things happen quickly.
Let’s not forget the good stuff!
* Birthday off.
* Volunteering time off.
* Unlimited access to LinkedIn Learning.
* Access to Gofluent platform to learn new languages.
* Employee Assistance Program.
* Free access to CALM (top mental health app).
* Internship allowance.
Who are we?
Webfleet is Bridgestone’s globally trusted fleet management solution. More than 50,000 businesses across the world use it to improve fleet efficiency, support drivers, boost safety, stay compliant and work more sustainably. For more than 25 years it has been empowering fleet managers with data-driven insights that help them optimize their operations.
Webfleet contributes towards the delivery of The Bridgestone E8 Commitment. This broad, global corporate commitment clearly defines the value Bridgestone is promising to deliver to society, customers and future generations in eight focus areas: Energy, Ecology, Efficiency, Extension, Economy, Emotion, Ease and Empowerment. These provide a compass to guide strategic priorities, decision making and actions throughout every area of the business.
More information at: webfleet.com. Follow us on X: @WebfleetNews and LinkedIn @Webfleet. For more information on Bridgestone corporation visit Bridgestone.com or the Bridgestone Newsroom.
Want to join us?
If that’s a yes, please apply and upload your CV (In English).
We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.
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