Technical Support Consultant (m/f), AEC Industry page is loaded## Technical Support Consultant (m/f), AEC Industrylocations: Madrid, Spaintime type: Full timeposted on: Posted Todayjob requisition id: R013787Impulsados por tecnologías y tendencias digitales transformadoras, somos RIB y nos hemos propuesto propulsar el sector y hacer que la ingeniería y la construcción sean más eficientes y sostenibles. Basándonos en una amplia experiencia en el sector y en las mejores prácticas, y con nuestro personal en el centro de todo lo que hacemos, ofrecemos soluciones integrales líderes en el mundo que permiten a nuestro sector construir mejor.Con un firme compromiso con la innovación y la mirada puesta en el futuro, RIB cuenta con más de 2.500 personas con talento que llevan nuestro software a más de 100 países. Somos profesionales experimentados de diferentes culturas y orígenes, y colaboramos estrechamente para proporcionar productos de software transformadores, pensamiento innovador y servicios profesionales a nuestro mercado global. La solidez de nuestros equipos en todo el mundo nos permite realizar inversiones y mejoras en productos sostenibles, para mantener a nuestros clientes en la vanguardia de la tecnología de ingeniería, infraestructuras y construcción.Sabemos que nuestro éxito radica en nuestro personal. Únase a nosotros para formar parte de una fuerza global que utiliza la innovación para mejorar la forma en la que el mundo construye.Más información en .At RIB Software, technical support is much more than answering question... it’s a key part of how we build a great product. Our support technicians are hands-on experts who really know Presto, understand how our customers work, and care about helping them succeed.From our Madrid office, we develop and support Presto, the leading cost management and planning software in Spain and Latin America, used every day by thousands of construction professionals. As Presto continues to grow, we’re expanding our support team with people who want to make a real impact on users and on the product itself.If you enjoy digging into technical challenges, explaining solutions in a clear and practical way, and becoming a true specialist in the software you support, you’ll feel right at home in this role.# Key responsibilities* Provide high-quality technical support for Presto to customers and certified resellers* Analyze, reproduce, and resolve functional and technical incidents, going beyond surface-level answers* Perform quality control and testing, identifying issues before they reach customers* Deliver training sessions, courses, and webinars, helping users master Presto* Create and maintain clear, high-value user documentation and technical materials* Work closely with development, product, and commercial teams, acting as the voice of the user# Essential requirements* Bachelor’s or Master’s degree in IT, Computer Science, Engineering, Architecture, Construction, Business Management, or similar* Native or C2-level Spanish (written and spoken) and English at B2 level or higher* Strong communication skills with a genuine service mindset* Analytical thinking and structured problem-solving approach* Proven ability to collaborate effectively within cross-functional teams* Motivation to build a long-term career in a global, market-leading software companyAdvantageous* Experience using Salesforce or similar CRM/support tools* Experience supporting or working with ERP, cost management, or planning software* Understanding of construction processes, project control, or cost estimationMotivated by our values and vision, we drive digital transformation for our customers, for a digital, more efficient, and more sustainable engineering and construction industry. “Building Better Together” is more than just a slogan for us. Because, alongside our customers, you are our priority. To help you fully develop your passion for your work, we support you with:* A structured start: individual onboarding, organized networking.* Goodies like: Life cover and health insurance and Company Share Ownership Program (WESOP).* A modern working model: trust-based working hours, flexible working hours, possibility of hybrid working.* Career development/ prospects: Team or role-based development/ training, individual development/ training, national and international career prospects within the RIB Group or Schneider Electric.RIB podrá exigir a todos los candidatos seleccionados que superen un control de experiencia y antecedentes antes de empezar a trabajar. La verificación de precedentes se llevará a cabo de acuerdo con las leyes locales y puede, sujeto a dichas leyes, incluir prueba de nivel educativo, verificación de historial de empleo, prueba de autorización de trabajo, antecedentes penales, verificación de identidad, verificación de crédito. Ciertos puestos que tratan con datos personales sensibles y/o de terceros pueden implicar la comprobación de criterios adicionales.RIB es una empresa que ofrece igualdad de oportunidades. Somos y estamos comprometidos a ser un empleador ejemplar con una cultura inclusiva, desarrollando un entorno de trabajo en el que todos nuestros empleados son tratados con dignidad y respeto. Valoramos la diversidad y la experiencia que personas de diferentes orígenes aportan a nuestro negocio.Únase a RIB para crear la tecnología transformadora que permita a nuestros clientes construir un mundo mejor.Driven by transformative digital technologies and trends, we are RIB and we’ve made it our purpose to propel the industry forward and make engineering and construction more efficient and sustainable. Built on deep industry expertise and best practice, and with our people at the heart of everything we do, we deliver the world's leading end-to-end lifecycle solutions that empower our industry to build better.With a steadfast commitment to innovation and a keen eye on the future, RIB comprises over 2,500 talented individuals who extend our software’s reach to over 100 countries worldwide. We are experienced experts and professionals from different cultures and backgrounds and we collaborate closely to provide transformative software products, innovative thinking and professional services to our global market. Our strong teams across the globe enable sustainable product investment and enhancements, to keep our clients at the cutting-edge of engineering, infrastructure and construction technology.We know our people are our success – join us to be part of a global force that uses innovation to enhance the way the world builds.Find out more at .Click to read our Privacy Policy for Candidates.
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