Job Description:
Are you looking for a temporary and part time job and do you speak native French and Spanish? Also, do you have a High English level? We offer you the opportunity to work in a multinational company.
We seek to incorporate agents to the International team of (Travel) Customer Service located in the city of Barcelona.If you enjoy working in an international, teamwork and fast changing environment join the Travel Customer Service team.
How will be your day by day with us?
The Travel Customer Service Specialist implements the necessary means for the service and coordinates the assistance operations, while offers the best solutions to our clients by mobilizing our networks and teams of experts.
The Travel Customer Service Specialist finds a focused solution on the client, with great digital orientation.
The main tasks are:
- To know in detail the different type of policies of our clients and apply the corresponding conditions in each case
- Advice and orient customers towards an appropriate solution of their cases, offering a rapid and tailored customer care response to their problems, in line with the coverage guaranteed under the customers' policy
- Dealing with different customer types with confidence irrespective of their status, culture or behavior
- Coordinate all necessary actions to resolve client's requests: handle international telephone calls and emails, register cases and document actions into our computer-based system, organize appropriate action and ensure the closure of each file
- Encourage close working liaison between operations & internal teams by: Giving clear case management plans, explaining client's situations to staff, clients and customers as required.
- Advising on medical claims decisions, when necessary, actively adding to safe, cost effective service delivery
- Encouraging excellent communications to all job interfaces
- Ensuring that all protocols for the delivery of world class customer service are kept current, compliant with regulation and that they are adhered to.
The Job is perfect for you if you have:
- Ability to effectively communicate in French, Spanish and intermediate English Level.
- The sensitivity and empathy to deal with customers who may be distressed by their medical problems and/or those of their relatives.
- Excellent customer service skills.
- Willingness to take initiative and use judgement to solve problems and case work
- Excellent organisational and time management skills
- Ability to demonstrate a highly professional work ethic in line with core AXA values and AXA Leadership Framework behaviors
- Flexibility
- The ability to get things done / deliver results to agreed customer standards
- Computer literate. (Including using Word and Excel)
- Excellent keyboard/talking & typing skills
- Pressure absorption, at times you will be under a great deal of pressure through seasonal workloads.
- You will need to be able to deal with situations calmly and still focus on delivering great service.
- Team skills, you will need to work with several departments to ensure that you support the department in reaching its full potential, so it is essential that you are able to communicate efficiently with each department and demonstrate flexibility in this role.
Important: we offer a weekend day (Friday, Saturday and Sunday) during the evening hours 14:00 - 22:30.
Who we are:
We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit,
and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.
Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)
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