End User Support EngineerMadrid office
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- 5 days per weekUp to €41kOur client is looking for an End User Engineer Support Engineer, who is responsible for providing quality support services to the various groups in a fast pace financial company.This is a hands-on role requiring the ability to handle various problems with expertise and exceptional judgment while working with end-users.Role Responsibilities
Deliver high-quality support to end-users in a courteous professional mannerSupport desktop technology and applications including Market dataRespond to calls and manage issues until resolution, taking ownership of User issues.Knowledge and troubleshooting skills in the Microsoft Windows OS, Microsoft 365, MS Teams, Market Data applications, Mobile computing, printers and other applicationsStrong analytical and problem-solving skills are a must as well as the ability to work well independently and under pressure.Acquiring hardware and peripherals as well as supplying initial One Desk build with the appropriate configuration and setup of Desktop positions according to the current set standards.Provide support on site for assigned office location(s) in Madrid and Hours as scheduled by management.
Including support of remote sites for which travel will be required.Provide reasonable out of office availability when scheduled prior to an event, or additional support requirements.Provide support or scheduling time to assist trouble issues for remote users accessing Company networks via VPN/AWS/Citrix.Provide L2 Communication support including trouble shooting for Dealer board Turret.Assist and provide feedback in establishing obtainable SLA's for End User Services related Incidents, Tasks, and Requests and ensuring established SLA's are meant.Promote and embed a culture of Continual Service Improvement with delivery of quantified and measured service improvements.
Develop a pipeline of future service improvements using repeatable and/or proven solutions through end-user feedback, technology teams and process change in the technology used in the end-user space.
Experience / Competences
Knowledge of Microsoft 365 (Word, Excel, Power Point, Outlook)Knowledge of Server, Voice & Communications Infrastructure.Understanding of TCP/IP, DNS and Internetworking TechnologyKnowledge of Audio and Video Conferencing technologies.Knowledge of various Operating systems (e.g.
MS Windows, Apple)Knowledge of common Market Data applications and services.Market Data needs for each business, tools and requirements available and the architecture for export or delivery of the data. xpzdshu Technical desktop support experience, preferably within a financial services organization.Front Office Support experience, Trade/Broker floor would be advantageous