About the Role:
We are looking for a highly skilled Senior NOC Technician with deep expertise in managing and supporting Outside Plant (PExt) and Customer Private Networks (CPN). If you're passionate about network infrastructure and thrive in a fast-paced, enterprise-level environment, this is your opportunity to join a dynamic team committed to excellence in network operations and client satisfaction.
Key Responsibilities:
* Supervise and monitor Fibernet networks at customer sites to ensure optimal performance.
* Manage and troubleshoot network alarms, incidents, and service complaints, ensuring timely resolution in coordination with First Line Maintenance (FLM) teams.
* Analyse network topology and circuit paths, identify dark fibres, and conduct detailed diagnostics to trace customer circuits.
* Produce detailed technical reports and monitoring logs to track service performance and incidents.
* Coordinate with FLM providers and maintain continuous communication with clients and the CGP to uphold high service standards and response times.
What You Bring:
* 7–10 years of experience in NOC operations, particularly with Outside Plant and Customer Private Networks in multi-client enterprise environments.
* Strong hands-on knowledge of pressurised copper, fibre optics, junction boxes, and CTOs.
* In-depth understanding of Fibernet equipment and its deployment in business services.
* Skilled in alarm analysis, fault diagnostics, and appropriate escalation processes.
Tools & Platforms:
* Alarm and ticketing systems: iGRI, MAR/Genesys, SSFO
* Network supervision: Fibernet platforms
* Documentation and inventory: GeneXus, junction maps, fibre optic plans
* Proficient in Excel, Word, PowerPoint for monitoring, reporting, and communication
Languages:
* Spanish – Native or fluent (required)
* English – Working knowledge (a plus)