An Irresistible Opportunity
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Dé el siguiente paso en su carrera cualificado ahora: desplácese hacia abajo para leer la descripción completa del puesto y envíe su solicitud.
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Are you ready for a transformative challenge with one of the world’s most iconic brands? The Pacha Group is a globally recognised icon, with the legendary cherries symbolising hospitality, entertainment, sustainability, and the vivid soul of Ibiza.
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A carefree, creative energy pulses through our warm hospitality, immersive music, all-day entertainment experiences, and our signature style statements.
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Join our vibrant Pacha Family, and enjoy a world where the magic never stops.
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The Candidate
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As an enthusiastic and energetic self-starter, you embody the soulful spirit of Ibiza by consistently exceeding expectations. Your fearless and magnetic nature radiates a positive, ‘Can-Do!’ attitude, demonstrating a true commitment to being a team player. You excel in building connections with ‘Pacha-Lovers’ and fellow Pacha Family Members, communicating with confidence and professionalism, and delivering the legendary experientials that the Pacha Group is famous for.
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Joining our Pacha Family with your passion for delivering superior performance, finding creative solutions, and completing tasks successfully promises an unmatched journey at The Pacha Group. Unleash your limitless potential in an electrifying environment that will transcend your career to new heights!
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Key Responsibilities
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Coordinates day‑to‑day IT support across the hotel, covering hardware, software, networks, Wi‑Fi, telephone and audiovisual systems.
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Acts as the first point of escalation for urgent technical issues, ensuring minimal disruption to operations and the guest experience.
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Logs, prioritises and resolves IT incidents efficiently, with focus on issues impacting critical business functions.
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Provides hands‑on IT support during seasonal openings, high‑profile events, VIP stays and peak operational periods.
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Supports the setup, operation and troubleshooting of guest‑facing technology, including in‑room systems, conference facilities and event technology.
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Ensures the continuous availability, performance and reliability of business‑critical systems, including property management, point of sale, enterprise resource planning and collaboration platforms.
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Oversees the day‑to‑day operation of IT infrastructure, including networks, servers, backups, end‑user devices and system security.
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Delivers support for system upgrades, new implementations and standardisation initiatives in line with brand and group IT standards.
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Maintains accurate inventories of IT assets, licences and equipment, managing lifecycle, replacement planning and cost control.
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Liaises with external IT, telecommunications and systems providers to ensure timely and high‑quality service delivery.
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Monitors supplier contracts, service level agreements and performance, escalating issues where standards are not met.
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Collaborates with corporate and regional IT teams to align local systems with wider organisational requirements.
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Provides responsive IT support across hotel departments, including Operations, Finance, Human Resources, Sales and Marketing and Food and Beverage.
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Ensures technology enables a seamless end‑to‑end guest journey, from Reservations and Check‑In through Dining, Events and Billing.
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Supports the implementation and ongoing compliance with cybersecurity, data protection and information security policies, including GDPR requirements.
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Maintains clear, accurate and up‑to‑date technical documentation, procedures and user guides.
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Analyses recurring incidents and system performance trends, translating findings into practical improvement actions.
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Contributes to IT budgeting, forecasting and annual planning activities.
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Supports change management activities, including user communication, training and adoption of new systems.
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Champions continuous improvement by staying informed of emerging technologies relevant to luxury hospitality environments.
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An Equal Opportunity Employer The Pacha Family represents over 35 nationalities across its over 850 Pacha Family Members. The Pacha Group does not discriminate and is committed to hiring a diverse and inclusive workforce as an equal‑opportunity employer.
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Requisitos mínimos
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What We’re Looking For
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Degree or formal qualification in Information Technology, Computer Science, Systems or Telecommunications.
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Relevant IT certifications in Networking, Systems or Security.
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Experience in IT support or coordination roles within Hospitality or other 24/7 operational environments, with the ability to support multi‑site operations.
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Practical knowledge of Windows and MacOS operating systems, networks, cabling, Wi‑Fi, core hospitality systems and in