We are seeking a Customer Support Engineer to join our team for this opportunity out of Mexico!Job SummaryProvides technical support covering the full life cycle of client’s products to external customers and partners.Diagnoses and debugs technically complex software in networked and virtualized environments.Isolates and resolves problems in customer configurations and deployments. Reports product flaws or reliability limits to engineering.This will be a 24/7 rotation position.Requirements- Experience troubleshooting Windows Server and enterprise authentication issues- Strong understanding of Authentication vs Authorization concepts- Hands-on experience with AD, LDAP, DNS, GPOs, certificates, and MFA troubleshooting- Ability to analyze logs, isolate root causes, and perform structured troubleshooting- Familiarity with tools such as Event Viewer, nslookup, gpresult, klist, certutil, netstat, packet capture tools, etc.- Experience supporting secure remote access (RDP, SSH, secure gateways, VPNs)- Knowledge of authentication flows in Citrix or RDS environments- Exposure to identity synchronization or federation technologies- Experience working with ticketing systems like ServiceNow, Jira, or Salesforce.Job Responsibilities- Troubleshoot authentication, connectivity, and secure access incidents- Support enterprise identity infrastructure and authentication systems- Investigate certificate trust issues, MFA failures, and domain authentication problems- Reproduce customer issues in lab environments when needed- Collaborate across shifts with strong documentation and handovers- Contribute to internal knowledge bases and process improvementsWhat we offerCulture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders.Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands‑on opportunities to grow personally and professionally.Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem‑solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting‑edge and impactful solutions shaping the world today.Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!High‑trust organization. We are a high‑trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.About GlobalLogicGlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward‑thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.#J-18808-Ljbffr